Events Officer

Hong Kong Maritime Museum Ltd; Hong Kong; Vor Ort; HKD 201.000 - 335.000; Vollzeit

Zusammenfassung

Hong Kong Maritime Museum Ltd invites an Events Officer to support the Head of Event Sales in developing venue hire opportunities and coordinating the delivery of events. You will provide professional client servicing from initial enquiry through site inspection, preparation, on-site coordination and post-event follow-up to maximise revenue and deliver a high-quality experience.

The role requires strong organisational and communication skills, fluency in English and Chinese, and the ability to

Qualifikationen

• Diploma or degree in Event Management or related discipline.
• Experience in event management, venue hire, hospitality, sales, marketing or client servicing preferred.
• Experience coordinating events and liaising with vendors is advantageous.

Aufgaben

• Assist Head of Event Sales with venue hire enquiries, quotations and site inspections.
• Coordinate event preparation and logistics with vendors and service providers.
• Provide on-site support for venue hire events and manage day-of operations.
• Maintain clear client communications throughout planning and delivery.
• Conduct post-event surveys and follow-up with clients for feedback and future opportunities.
• Assist in planning and coordinating in-house events and programmes.
• Monitor market trends and identify new business opportunities for venue hire.
• Support sales and marketing initiatives to promote venue hire facilities.
• Develop and maintain relationships with clients, agencies and partners to encourage repeat business.
• Maintain accurate event and client records, including enquiries, quotations and requirements.
• Perform other duties as assigned by Head of Event Sales.

Kenntnisse

Event management

Client servicing

Communication

Organisational skills

English & Chinese

Ausbildung

Event Management degree

Tools

HubSpot CRM

Jobbeschreibung

RESPONSIBLE FOR: SUPPORTING BUSINESS DEVELOPMENT AND THE COORDINATION AND DELIVERY OF VENUE HIRE EVENTS

ORGANISATIONAL MISSION

The HKMM is an independent, not-for-profit museum that aims to inspire people’s appreciation of their relationship with the sea. As a maritime museum within the Asia Pacific region, we preserve, showcase and commemorate the maritime culture and experiences of the people of Hong Kong; rooted in China, but looking to the world, reflecting Hong Kong’s unique history. Working in cooperation with the Hong Kong Government and the shipping community, HKMM operates an international standard maritime museum and research centre at Central, Pier 8.

POSITION OBJECTIVE

The Events Officer supports the Head of Event Sales in developing venue hire business opportunities and coordinating the successful delivery of events. The role is responsible for providing professional client servicing throughout the event journey, from initial enquiry and site inspection through event preparation, on-site coordination and post-event follow-up, with the objective of maximising venue hire revenue and delivering a high-quality client experience.

JOB RESPONSIBILITIES

1. 1. Assist the Head of Event Sales in handling venue hire enquiries, including preparing quotations and proposals, conducting site inspections, coordinating service procurement, and following up with prospective clients.
2. 2. Coordinate event preparation and logistics, including the timely delivery of supplies, equipment and services by vendors, contractors and other service providers.
3. 3. Provide on-site support for venue hire events by coordinating venue setup and event-day operations, and liaising with clients, internal departments, vendors and contractors to ensure smooth event delivery.
4. 4. Maintain effective communication with clients throughout the event planning and delivery process, responding to enquiries and coordinating operational requirements in a timely and professional manner.
5. 5. Conduct post-event surveys and follow up with clients to gather feedback, maintain client relationships and identify potential future business opportunities.
6. 6. Assist in the planning, coordination and implementation of in-house events, conferences and other special programmes, as required.
7. 7. Support the Head of Event Sales in conducting market research and monitoring industry trends, market developments and competitor activities to identify new business opportunities and maintain the competitiveness of the venue hire business.
8. 8. Assist the Head of Event Sales in developing and implementing sales and marketing initiatives to promote venue hire facilities and generate new business leads.
9. 9. Develop and maintain relationships with prospective, existing and previous clients, event organisers, agencies and other relevant business contacts to encourage repeat business, referrals and new venue hire opportunities.
10. 10. Maintain accurate and up-to-date event and client records, including enquiries, quotations, event requirements and other relevant documentation.
11. 11. Perform any other duties as assigned by the Head of Event Sales.

QUALIFICATIONS & EXPERIENCE

• Diploma or degree in Event Management, Hospitality, Marketing, Business Administration or a related discipline.
• Relevant experience in event management, venue hire, hospitality, sales, marketing or client servicing is preferred.
• Experience in coordinating events, working with clients and liaising with vendors or contractors would be an advantage.

SKILLS & ATTRIBUTES

• Good organisational and time-management skills with strong attention to detail.
• Strong interpersonal, communication and client-servicing skills.
• Proactive, responsible and able to manage multiple tasks and event requirements simultaneously.
• A positive and customer-oriented mindset with the ability to respond effectively to clients' needs.
• Able to work independently as well as collaboratively with internal and external stakeholders.
• Good command of written and spoken English and Chinese.
• Proficiency in Microsoft Office applications.
• Experience using HubSpot or other Customer Relationship Management (CRM) systems for managing client relationships, sales leads and follow-up activities would be an advantage.
• Willingness to work outside normal office hours, including evenings, weekends and public holidays, when required for events.

Personal data collected are for assessment of suitability for employment. Unless employed, all personal data submitted will be destroyed after the completion of this recruitment exercise. Any personal data request should be submitted to the Executive Officer by email.