Process & Quality Monitoring Manager (Insurance) (Ref no: PQMMI-ALAM)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 450,000 - 650,000; Full time

Job summary

Nanyang Commercial Bank Ltd. in Hong Kong seeks a vigilant Compliance Surveillance professional to strengthen branch controls and ensure regulatory adherence. You will assess branch operations, transactions and regulated sales activities to safeguard compliance and quality across the network.

The role involves preparing management reports, identifying process weaknesses, handling regulatory requests, and supporting risk mitigation with clear cross-team communication.

Qualifications

• Bachelor’s degree or above in Business, Finance, Accounting, Economics or related disciplines.
• At least 2 years of experience in banking control, monitoring and surveillance, preferably with retail banking, risk management or compliance.
• Good knowledge of personal banking products and HKMA/SFC rules, regulations, practices and guidelines.
• Analytical, proactive and independent with sound communication skills.
• Proficiency in written and spoken English, Chinese and Putonghua.

Responsibilities

• Conduct surveillance on branch operations, transactions and regulated sales activities to access the quality of transactions and regulated sales activities and adherence to proper standards and procedures of the bank and the regulatory bodies.
• Prepare management information and reports on branch operation and sales process qualities on a regular basis.
• Access and identify internal process weaknesses to implement necessary rectifications or changes in control procedures.
• Responsibilities include handling regulatory requests and compliance reviews when necessary.
• Be responsive to queries about the investigations and related risk mitigation measures raised by business and relevant units.
• Other duties and responsibilities as assigned by supervising manager.

Skills

Analytical

Proactive

Independent

Communication skills

English

Chinese

Putonghua

Education

Bachelor’s degree or above in Business, Finance, Accounting, Economics or related disciplines

Job description

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Description

• Conduct surveillance on branch operations, transactions and regulated sales activities to access the quality of transactions and regulated sales activities and adherence to proper standards and procedures of the bank and the regulatory bodies;
• Prepare management information and reports on branch operation and sales process qualities on a regular basis;
• Access and identify internal process weaknesses to implement necessary rectifications or changes in control procedures;
• Responsibilities include handling regulatory requests and compliance reviews when necessary;
• Be responsive to queries about the investigations and related risk mitigation measures raised by business and relevant units;
• Other duties and responsibilities as assigned by supervising manager.

Job Requirements

• Bachelor’s degree or above in Business, Finance, Accounting, Economics or related disciplines;
• At least 2 years of experience in the banking control, monitoring and surveillance sectors, preferably with experience of retail banking, risk management or compliance;
• Good knowledge of personal banking products and good understanding of relevant HKMA and SFC rules, regulations, practices and guidelines is preferred;
• Analytical, proactive and independent with sound communication skills;
• Proficiency in both written and spoken English, Chinese and Putonghua.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 24 months of receipt.