Assistant Manager, IT

Airport Authority Hong Kong; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Airport Authority Hong Kong seeks an experienced IT governance and PMO professional to support the Offshore Development Centre operations. You will coordinate between IT teams and ODC partners, review forecasts and capacity, and monitor service delivery against SLAs and KPIs.

You will also assist in budgeting, reporting, and governance enhancements to ensure compliance with IT standards. The role requires strong stakeholder management, analytical skills, and proficiency in English and Chinese.

Qualifications

• Degree in CS/IT/Engineering or related discipline.
• Minimum 6 years IT experience with at least 3 years in vendor management.
• Experience in outsourced IT services, contracts and governance.
• Certifications in ITSM or PMP are advantageous.

Responsibilities

• Assist the Manager, IT in the day-to-day operation of the Offshore Development Centre (ODC) Management Office and support governance activities.
• Serve as the main operational liaison between IT teams and ODC partners to enable communication and service delivery.
• Review demand forecasts, capacity, and skills to support maintenance, development, and security testing services.
• Monitor ODC service delivery, projects, resources, and SLAs; trigger corrective actions as needed.
• Prepare ODC performance reports and dashboards for management review.
• Support ODC procurement, budget tracking, and cost performance reporting.
• Help implement and maintain ODC procedures, governance models, templates, and reporting mechanisms.
• Ensure ODC operations comply with Airport Authority IT standards, policies, and security requirements.
• Coordinate with IT application support and delivery teams to resolve issues and manage risks.

Skills

Vendor management

Service delivery

Stakeholder management

Communication

Analytical skills

Problem-solving

English & Chinese

Education

Bachelor’s degree in CS/IT/Eng/Business Adm.

Job description

Responsibilities

• Assist the Manager, IT in the day-to-day operation of the Offshore Development Centre (ODC) Management Office and support the execution of ODC governance and management activities
• Act as the primary operational coordination point between IT teams and ODC partner(s), facilitating communication, issue resolution, and service delivery activities
• Collaborate with ODC partner(s) and IT stakeholders to review demand forecasts, resource capacity, and skill availability, ensuring adequate support for application maintenance, system development, and independent security testing services
• Monitor and track ODC service delivery performance, project progress, resource utilization, service requests, and SLA/KPI compliance identify exceptions and follow up corrective actions with ODC partners
• Prepare regular ODC operational reports, service performance dashboards, resource utilization reports, and management information for review by the Manager and ODC Steering Committee
• Assist in monitoring ODC-related operational expenditure, contractual commitments, budget utilization, and cost performance
• Support the implementation and maintenance of ODC operating procedures, governance processes, engagement models, templates, and reporting mechanisms established by the ODC Management Office
• Work closely with IT governance functions (e.g. Cybersecurity, Infrastructure, Management Services) to ensure ODC operations, processes, and deliverables comply with Airport Authority IT standards, policies, and security requirements
• Coordinate service reviews, performance assessments, corrective action follow-up, risk tracking, and issue management activities with ODC partners and internal stakeholders
• Coordinate with IT application support and delivery teams to facilitate resolution of operational issues, service risks, resource constraints, and cross-team dependencies
• Manage the ODC Knowledge Portal and maintain ODC-related records, documentation, performance metrics, and knowledge repositories

Requirements

• Degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline, with at least 6 years of relevant IT experience, including a minimum of 3 years in vendor management, service delivery management, PMO support, supplier governance, contract administration, or related functions
• Experience in managing outsourced IT services, application support contracts, ODC managed services, or similar vendor organizations is preferred
• Good understanding of IT application development lifecycle, application maintenance services, service delivery management, and performance monitoring
• Experience in contract administration, supplier performance management, financial monitoring, governance reporting, and service-level management is preferred
• Professional certifications in IT Service Management (e.g. ITIL), Vendor Management, Project Management Professional (PMP), Agile Scrum Master, or related disciplines are advantageous
• Strong stakeholder management, communication, coordination, analytical, and problem-solving skills
• Mature, self-motivated, customer-oriented, and capable of working effectively with internal stakeholders and external service providers
• Excellent command of spoken and written English and Chinese. Knowledge of Putonghua is an advantage