Assistant Manager, Data Analytics Operations

westK - West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

West Kowloon Cultural District Authority is seeking an Assistant Manager, Data Analytics Operations to oversee the Data Analytics Infrastructure and Enterprise Analytics Platform, ensuring reliable data and AI services that support key business functions.

You will manage cloud-based solutions, collaborate with vendors, enforce data governance, and drive DataOps practices while working with English and Chinese stakeholders in a 2-year fixed-term role.

Qualifications

• Bachelor’s degree in Computer Science, IT, Data Science, or related field.
• Minimum 5 years of experience managing data analytics platforms or enterprise data systems.
• Hands-on experience with data processing, ETL/ELT pipelines, and cloud data platforms (Azure/AliCloud/AWS).
• Strong knowledge of data governance, data security, and compliance frameworks.
• Experience managing vendors and external service providers with SLA adherence.
• Experience with DataOps, data cataloging, monitoring, and quality assurance.
• Proficiency in Python and SQL; certifications such as Azure or AliCloud Data Engineer are desirable.
• Proficiency in English and Chinese; strong communication and stakeholder management.

Responsibilities

• Oversee daily operations of Data Analytics Infrastructure and Analytics Platform.
• Monitor performance, availability, and scalability of data pipelines and AI services.
• Collaborate with cross-functional teams to align analytics platform with business needs.
• Manage external vendors and service providers to resolve issues and meet SLAs.
• Implement and maintain cloud-based data solutions to optimize storage and processing.
• Ensure data governance, privacy, and security standards compliance.
• Support deployment of AI/ML solutions, including tools like Microsoft Copilot.
• Document operational procedures and ensure knowledge transfer.

Skills

Data analytics

Vendor management

Data governance

Cloud technologies

Python/SQL

Stakeholder management

Education

Bachelor's degree in Computer Science / IT / Data Science

Tools

Azure

AliCloud

AWS

Job description

westK - West Kowloon Cultural District Authority View all jobs

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

The Assistant Manager, Data Analytics Operations, is responsible for the daily operation and support of the Data Analytics Infrastructure and Enterprise Data Analytics Platform, ensuring the timely delivery of high-quality, reliable data and AI services that support critical business functions. This role is pivotal in maintaining the efficiency, stability, and scalability of data and AI services across the Authority. In addition to technical responsibilities, the Assistant Manager requires strong vendor management skills, effectively coordinating with external partners to resolve system issues and incidents. The role also requires expertise in cloud technologies, leveraging cloud-based solutions to optimize data management, enhance performance, and support the evolving needs of the Authority’s digital landscape.

You will be responsible for:

overseeing the daily operations and supporting of the Data Analytics Infrastructure and Analytics Platform, ensuring consistent delivery of high-quality, reliable data and AI services;

monitoring and maintaining the performance, availability, and scalability of data pipelines, analytics tools, and AI services to support business-critical functions;

collaborating with cross-functional teams to ensure the analytics platform aligns with business needs and supports data-driven decision-making across the organization;

managing and coordinating with external vendors and service providers to resolve system issues, incidents, and ensure service-level agreements (SLAs) are met;

implementing and maintaining cloud-based data solutions, optimising data storage, processing, and access across the digital ecosystem;

ensuring compliance with data governance, privacy, and security standards in all analytics operations;

supporting the deployment and integration of AI and machine learning solutions, including chatbot technologies such as Microsoft Copilot, to enhance operational efficiency and user experience;

contributing to the continuous improvement of analytics capabilities by identifying opportunities for automation, innovation, and adoption of emerging technologies;

maintaining documentation and operational procedures for analytics systems, ensuring knowledge transfer and operational continuity; and

performing any other duties from time to time as reasonably assigned by the Authority.

You should:

possess a Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field;

have minimum of 5 years of experience in managing data analytics platforms, infrastructure operations, or enterprise data systems;

have hands‑on experience with data processing, ETL/ELT pipelines, and cloud-based data platforms (e.g., Azure, AliCloud, AWS);

have strong understanding of data governance, data security, and compliance frameworks;

have proven ability to manage vendors and external service providers, ensuring timely resolution of issues and adherence to SLAs;

have excellent problem‑solving, communication, and stakeholder management skills;

have experience with DataOps practices, including data cataloging, monitoring, and quality assurance;

have knowledge of scripting or programming languages (e.g., Python, SQL) is preferred;

have relevant certifications, such as Azure or AliCloud Data Engineer, are highly desirable;

be familiar with AI/ML technologies and their application in analytics and automation; experience with tools like Microsoft Copilot is a strong advantage;

be proficient in written and spoken English and Chinese; and

have excellent communication and collaboration skills to effectively work with technical and non-technical stakeholders.

01-04-2026

For more information, please visit https://www.westk.hkor contact:

West Kowloon Cultural District Authority

West Kowloon Cultural District (WestK)

WestK is one of the largest and most ambitious cultural hubs in the world and Hong Kong’s new cultural tourism landmark, spanning 40 hectares alongside Victoria Harbour. WestK comprises a mix of landmark arts and cultural facilities, including world‑class museums M+ and the Hong Kong Palace Museum, intricately designed performing arts venues the Xiqu Centre and Freespace, the 11‑hectare Art Park with a waterfront promenade, and the upcoming WestK Performing Arts Centre.

West Kowloon Cultural District (WestK)

WestK is one of the largest and most ambitious cultural hubs in the world and Hong Kong’s new cultural tourism landmark, spanning 40 hectares alongside Victoria Harbour. WestK comprises a mix of landmark arts and cultural facilities, including world‑class museums M+ and the Hong Kong Palace Museum, intricately designed performing arts venues the Xiqu Centre and Freespace, the 11‑hectare Art Park with a waterfront promenade, and the upcoming WestK Performing Arts Centre.

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