Assistant IT Support Officer

Everbest Logistics Co Ltd; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Benefits offered by this job

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Job summary

Everbest Logistics Co Ltd in Hong Kong is seeking an IT/ERP Support Specialist to manage day-to-day operations, user access, and Multiable M18 ERP system troubleshooting (V6.0 O2O).

This role coordinates monthly closing activities, provides end‑user IT support across local and remote offices, handles after‑hours on-call support, procurement documentation in Chinese, system health checks, backups, updates, and collaboration with external vendors.

Qualifications

• Higher Diploma or above in Computer Science, Information Systems, Information Technology, or a related discipline.
• Hands‑on experience or working knowledge with Multiable M18 ERP system (V6.0 O2O version).
• Strong written Chinese for procurement documentation; good English and Chinese (Cantonese/Mandarin) communication.
• Willingness to provide after-hours on-call support during monthly closings; familiarity with Windows, Active Directory, TCP/IP, VPN.

Responsibilities

• Act as the technical point of contact for day-to-day operations, user access, and troubleshooting of the Multiable M18 ERP system.
• Coordinate monthly closing periods with the Multiable Consultant outside regular office hours to prevent delays.
• Provide prompt IT support for hardware, software, network connectivity, and peripheral devices across local and remote offices.
• Stand by for essential after-office-hours on‑call support to ensure system availability and business continuity.
• Prepare formal internal requests and procurement documents in Chinese; document SOPs and liaise with external vendors.
• Perform system health checks, backups, software updates, and collaborate on IT documentation.

Education

Higher Diploma or above in Computer Science / Information Technology

Tools

Multiable M18 ERP

Job description

ERP System Support & Monthly Closing Coordination:

Act as the technical point of contact for day-to-day operations, user access, and troubleshooting of the Multiable M18 ERP system.

During monthly financial closing periods, coordinate directly with the Multiable Consultant outside regular office hours if issues arise with M18 V6.0 (O2O version), ensuring swift troubleshooting and prompt resolution to prevent financial delays.

Technical & End-User Support:

Provide prompt technical support for hardware, software, network connectivity, and peripheral devices across local and remote office setups.

On-Call Support:

Stand by and provide essential after-office-hours on-call support when necessary to ensure high system availability and business continuity.

IT Procurement & Administrative Documentation:

Prepare formal internal requests, proposals, and official documents in Chinese for IT hardware, software, and equipment procurement processes.

Perform routine system health checks, backups, and software updates. Collaborate with external vendors and document standard operating procedures.

Requirements

Education:

Higher Diploma or above in Computer Science, Information System, Information Technology, or a related discipline.

Technical Experience:

Hands‑on experience or working knowledge with Multiable M18 ERP system (preferably V6.0 O2O version).

Language & Communication Skills:

Strong written Chinese skills for preparing internal procurement documentation, approval memos, and reports.

Good command of spoken English and Chinese (Cantonese/Mandarin) to communicate effectively with internal teams and external IT consultants.

Operational Readiness:

Flexibility and willingness to provide after‑office‑hours on‑call support, particularly during monthly financial closing periods or system emergencies.

Familiarity with windows environment, active directory, basic networking (TCP/IP, VPN, WPS) and desktop software trouble shooting.