Application & IT Operational Support (Multiple headcounts; Cantonese needed)

JustOneGalaxy Recruitment; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

JustOneGalaxy Recruitment is seeking an Application & IT Operational Support Analyst/Officer to support, operate, and enhance the enterprise Event Management & Registration System and related technologies to ensure smooth event operations. The role involves onsite technical support, coordinating equipment with vendors, maintaining core systems, data validation, and producing operational reports.

Ideal candidates have a Diploma or higher in IT and 1+ year in IT support with

Qualifications

• Higher Diploma or above in Computer Science or IT.
• At least 1 year in IT system support or application development.
• Hands-on exposure to networking and printer setup.
• Experience with MongoDB queries and aggregations.
• Familiar with iPads, laptops, networking gear, Raspberry Pi, and printers.

Responsibilities

• Provide onsite technical support at various event venues for over 40 events per year, including system setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.
• Coordinate equipment and onsite IT infrastructure arrangements with external vendors and internal teams.
• Maintain and support the core event management systems and related applications to ensure stable, secure, and reliable operations.
• Prepare operational, management, standard, online, and ad-hoc reports; maintain SOPs and knowledge transfer materials.

Skills

Communication skills

Working under pressure

Independent worker

Education

Higher Diploma or above in Computer Science or IT

Tools

MongoDB

AWS

Node.js

RESTful APIs

Linux

GitLab CI

Raspberry Pi

Printer configurations

Networking equipment

Job description

Reporting to the Solution Manager, the Application & IT Operational Support Analyst / Officer is responsible for supporting, operating, and enhancing the enterprise Event Management & Registration System and related technologies to ensure smooth event operations.

Key Responsibilities

Event Operations and Onsite Support

• Provide onsite technical support at various event venues for over 40 events per year, including system setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.
• Coordinate equipment and onsite IT infrastructure arrangements with external vendors and internal teams.

Application Support and Maintenance

• Maintain and support the core event management systems and related applications to ensure stable, secure, and reliable operations.
• Monitor system performance and assist in resolving application, data, network, and hardware issues.
• Collaborate with in-house development teams or vendors on application enhancements, system maintenance, troubleshooting, user acceptance testing (UAT), and operational readiness.
• Handle local and overseas user enquiries, tracking business requirements and operational issues through to full resolution.

Reporting, Data Validation, and Documentation

• Prepare operational, management, standard, online, and ad-hoc reports.
• Validate report figures through data quality checks, reconciliation, analytics, and confirmed attendance records.
• Maintain technical documentation, standard operating procedures (SOPs), guidelines, and knowledge transfer materials.

Job Requirements

• Education: Higher Diploma or above in Computer Science, Information Technology, or a related discipline.
• Experience: At least 1 year of experience in IT system support or application development, with hands‑on exposure to networking and printer setup.
• Database Skills: Solid experience with MongoDB queries and aggregation pipelines.
• Technical Proficiency: Practical knowledge of iPads, laptops, networking equipment, Raspberry Pi, and printer configurations.
• Event Operations: Prior experience in event‑based operations and onsite IT support is an advantage.
• Bonus Exposure: Experience with cloud/development platforms (AWS, Node.js, RESTful APIs, DevOps, Linux, GitLab CI) or mobile app environments (Android, iOS) is a plus.

Soft Skills & Attributes

• Strong verbal and written communication skills.
• Ability to work under pressure and meet tight project schedules.
• Willingness to work overtime during peak event periods.
• Self-motivated, proactive, and capable of working independently.