Assistant Facilities Manager - Smart-Space Management

JLL; Hong Kong; Vor Ort; HKD 550.000 - 750.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated in Hong Kong is seeking a Facilities Manager to oversee daily operations and maintenance of a premium co-working space. You will lead building systems, infrastructure, and vendor relationships to ensure a high-quality member experience.

Ideal candidates hold a Bachelor's degree in Facilities Management or related field, 4+ years of facilities management experience (preferably in co-working or premium commercial settings), and strong leadership and data-driven

Qualifikationen

• Bachelor’s degree in Facilities Management, Customer Service, Hospitality or a related field.
• 4+ years of progressive facilities management experience, with at least 2 years in a senior/supervisory role.
• Strong knowledge of building systems and facility management best practices.

Aufgaben

• Oversee daily facilities operations and maintenance of the co-working space.
• Develop and implement facility management strategies to optimize performance, sustainability and resilience.
• Lead and mentor the facilities team to deliver exceptional member service.
• Serve as a secondary point of contact for members to address inquiries and concerns.
• Collaborate with community, leasing and sales teams to enhance member experience.
• Maintain records, access controls, procurement and vendor management processes.
• Prepare reports on facility performance, occupancy, budgets and sustainability initiatives.
• Develop and oversee emergency response and business continuity plans.

Kenntnisse

Facilities management

Co-working space operations

Leadership

Data analysis

Project management

Customer service

Ausbildung

Bachelor's degree in Facilities Management or related field

Tools

Facility management software

Data visualization tools

Jobbeschreibung

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructureDevelop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilienceLead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to membersServe as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experienceCollaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experienceMaintain detailed records, access controls, and implement efficient procurement and vendor management processesAssist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for managementDevelop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive eventsRequired Skills and Experiences:Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related fieldMinimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory roleComprehensive knowledge of building systems and facility management best practicesStrong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented cultureExcellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectivelyAbility to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvementStrong data analysis and project management skills, with experience in leveraging facility management software and data visualization toolsDetail-oriented with solid organizational skills, capable of assisting the Manager with operational duties and reportsFlexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operationsIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.