Assistant Facilities Manager

JLL; Hong Kong; On-site; HKD 600,000 - 820,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking a seasoned Facilities Manager to oversee day-to-day operations, manage workplace services, and coordinate MEP systems to keep the office running smoothly.

You will lead an onsite facilities team, coordinate with contractors and vendors, drive employee experience initiatives, and ensure health, safety and regulatory compliance while reporting performance metrics to management.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Property Management, or related discipline.
• Minimum 5 years of experience in facilities management, workplace operations, corporate real estate, or related field.
• Experience managing workplace services, vendor management, and employee experience programs within a corporate environment.
• Strong stakeholder management skills with the ability to communicate across all levels of the organization.
• Proficient in Microsoft Office applications; Excel, PowerPoint, Outlook, Word.
• Excellent verbal and written communication in English; additional regional languages are an advantage.

Responsibilities

• Oversee day-to-day facilities management operations, including workplace services, mailroom operations, meeting room management, event setup support, MEP coordination, and ensuring smooth workplace environment.
• Supervise and support the onsite facilities team, providing guidance, training, and performance oversight to ensure service excellence.
• Serve as the primary point of contact for internal stakeholders, external contractors, and service vendors to ensure timely and effective service delivery.
• Lead workplace experience initiatives to enhance employee engagement, guest experience, and overall workplace satisfaction.
• Manage meeting room operations and workplace amenities to ensure a seamless user experience.
• Maintain and monitor warehouse inventory, including asset tracking, storage management, and recycling/disposal coordination.
• Coordinate preventive maintenance and repair activities with service providers and contractors to keep facilities and equipment operational.
• Respond promptly to facility-related issues, incidents, and service requests with timely resolution and stakeholder communication.
• Ensure compliance with health, safety, environmental, and workplace regulations; assist in emergency preparedness and business continuity.

Skills

Facilities Management

Vendor Management

Stakeholder Management

Team Leadership

Problem Solving

MS Office

English Communication

Education

Bachelor's degree in Facilities Management or related field

Tools

MEP Coordination

Office 365

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Key ResponsibilitiesOversee the day-to-day facilities management operations, including workplace services, mailroom operations, meeting room management, event setup support, MEP coordination, and ensuring the smooth functioning of the workplace environment.Supervise and support the onsite facilities team, providing guidance, training, and performance oversight to ensure service excellence.Serve as the primary point of contact for internal stakeholders, external contractors, and service vendors to ensure timely and effective service delivery.Lead workplace experience initiatives to enhance employee engagement, guest experience, and overall workplace satisfaction.Manage meeting room operations and workplace amenities to ensure a seamless user experience.Maintain and monitor warehouse inventory, including asset tracking, storage management, and coordination of recycling or disposal of obsolete equipment and furniture.Conduct regular mailroom housekeeping and operational reviews to maintain a clean, organized, and efficient workspace.Coordinate preventive maintenance and repair activities with service providers and contractors to ensure facilities and equipment remain operational.Respond promptly to facility-related issues, incidents, and service requests while ensuring timely resolution and communication to stakeholders.Ensure compliance with health, safety, environmental, and workplace regulations while promoting a safe working environment.Assist in emergency preparedness planning, business continuity activities, and emergency response execution when required.Collaborate closely with cross-functional teams to support business operations, office moves, projects, and corporate events.Prepare and present regular operational reports, service metrics, performance analytics, and improvement recommendations to management.Identify opportunities to enhance operational efficiency, service quality, workplace experience, and cost effectiveness.RequirementsBachelor's degree in Facilities Management, Engineering, Business Administration, Property Management, or a related discipline.Minimum 5 years of experience in facilities management, workplace operations, corporate real estate, or a related field.Experience managing workplace services, mailroom operations, vendor management, and employee experience programs within a corporate environment.Strong stakeholder management skills with the ability to effectively communicate across all levels of the organization.Proven experience managing contractors, suppliers, and service providers to meet performance and compliance standards.Excellent organizational and multitasking skills with the ability to prioritize competing demands in a fast-paced environment.Strong problem-solving, analytical, and decision-making capabilities.Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.Excellent verbal and written communication skills in English; additional regional language capabilities are an advantage.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.