Our client is a well-established financial services organization committed to delivering innovative customer experiences through digital engagement and technology-driven solutions. They are seeking an Assistant Digital Marketing Manager to support digital marketing initiatives, customer engagement strategies, and digital platform enhancements.
The Role
- Develop and implement digital marketing strategies to strengthen brand awareness, customer engagement, lead generation, and business growth.
- Manage and optimize the corporate website, ensuring high-quality content, seamless user experience, regulatory compliance, and alignment with branding and business objectives.
- Drive social media activities, including content planning, publishing, performance analysis, community engagement, and campaign optimization.
- Monitor and analyze website traffic, campaign results, customer behavior, and digital marketing metrics to provide actionable insights and improve ROI.
- Support the development and enhancement of customer-facing digital platforms, including customer and broker portals, to improve user experience and operational efficiency.
- Manage digital projects from requirements gathering through implementation, including stakeholder management, UAT coordination, training, and post-launch support.
- Conduct market research and track industry trends, competitor activities, and emerging technologies to identify new digital opportunities.
- Ensure digital marketing activities and platforms comply with regulatory requirements, internal policies, information security standards, and governance frameworks.
- Collaborate with internal business units, technology teams, and external vendors to successfully deliver digital marketing and digital transformation initiatives.
Your Profile
- Bachelor's degree in marketing, Business Administration, Communications, Digital Media, or a related discipline.
- 5 - 8 years of experience in digital marketing, digital channels, or digital transformation, preferably within financial services, insurance, or banking.
- Hands-on experience managing websites, social media platforms, digital campaigns, and content management systems (CMS).
- Strong knowledge of digital analytics tools such as Google Analytics, social media analytics, and campaign performance reporting.
- Experience managing digital projects and working with cross-functional stakeholders.
- Strong analytical, communication, and stakeholder management skills.
- Understanding regulatory and compliance considerations within financial services is an advantage.
- Proactive, detail-oriented, and able to thrive in a fast-paced environment.