Assistant Claims Manager

Sompo; Hong Kong; Hybrid; HKD 900,000 - 1,300,000; Full time

Job summary

Sompo Insurance (Hong Kong) Ltd. (SHK) is seeking an Assistant Claims Manager to join our Claims team.

You will manage end-to-end complex casualty and liability claims, with a strong emphasis on CGL, and support the development of Financial Lines claims capability for D&O, PI, and Cyber. The role requires solid technical expertise, proactive problem-solving, and the ability to communicate effectively with clients, brokers, and internal stakeholders.

Qualifications

• 5+ years in Casualty/Liability claims handling, with CGL exposure.
• Experience with Financial Lines (D&O, PI, Cyber) is an advantage.
• Bachelor's degree or higher; ANZIIF preferred.

Responsibilities

• Manage end-to-end complex casualty and liability claims, especially CGL.
• Assist development of Financial Lines claims capability (D&O, PI, Cyber).
• Conduct investigations to assess liability, coverage, and quantum with stakeholders.
• Drive effective settlements within delegated authority.
• Ensure regulatory and governance compliance across the claims lifecycle.
• Maintain proactive communication with clients, brokers, and internal teams.
• Collaborate with cross-functional teams to share insights and improve service.

Skills

Casualty claims

Liability claims

CGL exposure

Financial Lines

Investigation

Stakeholder management

Claims systems

Excel

PowerPoint

English Chinese

Education

Bachelor's degree or above

ANZIIF (Senior)

Job description

Sompo Insurance (Hong Kong) Ltd. (SHK), is part of Sompo International Holdings. Collectively, the companies are under the global extension of the Sompo Holdings Group (Sompo Group) headquartered in Tokyo, Japan. With more than 70 years of trusted presence in Asia, our business spreads across 13 markets with over 4,500 employees in the region.

As a leading non-life insurance company globally, we have forged strategic partnerships to access a wider network of resources and distribution to provide the best solutions for our customers, while keeping up with the evolving trends of digitalization and innovation. The Sompo Group strives to contribute to the security, health and wellbeing of our stakeholders, customers, and society by providing more than just insurance.

The Group operates its business in 28 countries and regions worldwide, including the Americas, Europe, Asia, Oceania, Middle East, and Africa.

We are seeking a capable, commercially minded Assistant Claims Manager to join our Claims team. This role is key to strengthening our Claims capability, supporting business growth, and enhancing service consistency across key lines of business.

The successful candidate will handle complex claims, with a strong focus on Commercial General Liability (CGL), while also supporting to the development of our Financial Lines claims capability. This position is ideal for professionals who combine strong technical expertise with a proactive, solution-oriented mindset and a commitment to delivering high-quality outcomes for clients and brokers.

You will be expected to:

• Manage end-to-end handling of complex casualty and liability claims, particularly CGL, ensuring timely and accurate resolution
• Assist the development of Financial Lines claims capability, including exposure to D&O, PI, Cyber and related specialty lines
• Conduct in-depth investigations to assess liability, policy coverage, and quantum, while coordinating with stakeholders such as adjusters, legal experts, and third-party service providers
• Drive effective, value-based claim resolution, achieving fair and optimal settlement outcomes within delegated authority
• Provide technical support to the team, including advancing work simplification and automation initiatives
• Ensure full compliance with regulatory, governance, and internal standards throughout the claims lifecycle
• Maintain proactive and transparent communication with clients, brokers, and internal stakeholders to support strong relationship management
• Work closely with cross-functional teams to share insights, provide guidance, and ensure seamless service delivery
• Provide general support to the team on ad hoc tasks and projects as required

The right fit person will have/be:

• 5 years or above experience in Casualty / Liability claims handling, with exposure to Commercial General Liability (CGL) and preferably complex or litigated cases
• Exposure to Financial Lines claims (e.g. D&O, PI, Cyber) will be an advantage
• Candidates with less experience will be considered for the position of Senior Claims Specialist
• Preferably a Bachelor's degree or above, or equivalent working experience
• Holder of professional qualifications such as ANZIIF (Senior) is preferred
• Solid understanding of policy coverage, liability assessment, and claims investigation, including coordination with legal and external parties
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and stakeholder management skills, with the ability to interact effectively with clients, brokers, and service providers
• Good command of both written and spoken English and Chinese
• Proficiency in claims management systems and standard office software (e.g. Excel, MS Word, and PowerPoint)
• A good team player with a positive and growth mindset
• Willingness to learn and be flexible in adapting to business changes
• Immediate availability will be an advantage

We offer hybrid work and competitive remuneration package commensurate with qualification and experience.

We are an equal opportunity employer.

Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our 'Privacy Policy Statement' for recruitment purpose only. A copy of the statement is available on our website (https://www.sompo.com.hk). Applicants not hearing from us within 6 months may consider their applications unsuccessful.