Policy Administrator

Sompo Insurance (Hong Kong) Company Limited; Hong Kong; Hybrid; HKD 223,000 - 312,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Sompo Insurance (Hong Kong) Ltd. (SHK) is seeking a detail-oriented Policy Administrator to support the administration of commercial lines general insurance policies, including new business, renewals, endorsements, and cancellations, with compliant documentation.

The role requires at least 3 years of relevant policy servicing experience, strong attention to detail, and good English and Cantonese communication.

Qualifications

• 3+ years of policy servicing experience in commercial lines general insurance.
• Excellent attention to detail and accuracy in processing policy documents.
• Good communication skills in English and Cantonese.

Responsibilities

• Process policy issuance, renewals, endorsements, amendments, cancellations, and other policy transactions for commercial lines in compliance with standards.
• Perform data validation and quality checks on policy information.
• Assist internal stakeholders and ensure timely and accurate policy issuance and documentation.

Skills

English & Cantonese (bilingual)

Tools

MS Office

Job description

About Sompo Insurance (Hong Kong) Ltd. (SHK)

Sompo Insurance (Hong Kong) Ltd. (SHK), is part of Sompo International Holdings. Collectively, the companies are under the global extension of the Sompo Holdings Group (Sompo Group) headquartered in Tokyo, Japan. With more than 70 years of trusted presence in Asia, our business spreads across 13 markets with over 4,500 employees in the region.

As a leading non-life insurance company globally, we have forged strategic partnerships to access a wider network of resources and distribution to provide the best solutions for our customers, while keeping up with the evolving trends of digitalization and innovation. The Sompo Group strives to contribute to the security, health and wellbeing of our stakeholders, customers, and society by providing more than just insurance.

The Group operates its business in 28 countries and regions worldwide, including the Americas, Europe, Asia, Oceania, Middle East, and Africa.

Policy Administrator

We are seeking a detail-oriented Policy Administrator to support the accurate administration of commercial lines general insurance policies. This role involves processing new business, renewals, endorsements, and cancellations, maintaining policy documentation, and ensuring compliance with underwriting guidelines and regulatory requirements, while working closely with the underwriting team to deliver timely and accurate policy issuance.

You will be expected to:

• Process policy issuance, renewals, endorsements, amendments, cancellations, and other policy transactions for commercial lines business in compliance with established standards.
• Perform data validation and quality checks to ensure accuracy, completeness, and integrity of policy information.
• Provide support to internal stakeholders to facilitate smooth policy administration and timely resolution of issues.
• Ensure all policy documents and endorsements are issued and completed by month-end.
• Monitor outstanding policy requirements and follow up on pending documentation to ensure timely completion.
• Prepare reports and assist with policy administration tracking and operational activities as required.
• Identify and recommend improvements to operational processes to enhance efficiency and maintain high standards of policy issuance.

The right fit person will have/be:

• At least 3 years of relevant experience in commercial lines general insurance policy servicing or operations.
• Strong knowledge of general insurance products, regulatory requirements, and policy servicing processes.
• Proficient in MS Office applications; experience with policy administration systems is an advantage.
• Excellent attention to detail, problem-solving skills, and ability to work under pressure.
• Good communication skills in English and Cantonese.
• Candidates with more relevant experience will be considered for the Senior Policy Administrator position.

We offer hybrid work and competitive remuneration package commensurate with qualification and experience.

Equal Opportunity

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our 'Privacy Policy Statement' for recruitment purpose only. A copy of the statement is available on our website (https://www.sompo.com.hk). Applicants not hearing from us within 6 months may consider their applications unsuccessful.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?