Asia Process Excellence & Transformation Leader

Sunlife; Hong Kong; On-site; HKD 1,500,000 - 2,300,000; Full time

Job summary

Sun Life is seeking an AVP of Process Excellence to lead process improvement and digital transformation across its Asian operations, driving a superior client experience and straight‑through processing. You will oversee strategic governance, lean six sigma initiatives, and the deployment of RPA, AI‑OCR, automated underwriting and fraud management systems, partnering with IT and business leaders.

A focus on change management and cross‑functional leadership will ensure standardized processes and

Qualifications

• Expert-level knowledge of Lean, Six Sigma and related methodologies.
• Deep knowledge of insurance operations and regulatory environments in Asia.
• Advanced expertise in digital transformation technologies for financial services.
• Mastery of change management principles for large-scale transformation.

Responsibilities

• Strategic Process Transformation: Develop and execute a process excellence strategy aligned with regional objectives.
• Digital Innovation: Lead adoption of RPA, AI-OCR, automated underwriting and fraud systems.
• Cross-functional Leadership: Build relationships with C-suite and market teams; drive standardized processes.
• Change Management: Design and oversee large-scale change programs across the organization.
• Performance Monitoring: Define KPIs and track ROI across Asian markets.

Skills

Strategic leadership

Stakeholder management

Analytical thinking

Problem solving

Change management

Cross-functional collaboration

Data-driven decision making

Education

Lean Six Sigma Master Black Belt

PMP

Agile methodologies

Master's degree in Business Administration

Tools

RPA

AI-OCR

Automated underwriting

Fraud management systems

Job description

Sun Life is seeking an AVP of Process Excellence to lead process improvement and digital transformation across its Asian operations, driving a superior client experience and straight‑through processing. You will oversee strategic governance, lean six sigma initiatives, and the deployment of RPA, AI‑OCR, automated underwriting and fraud management systems, partnering with IT and business leaders.

A focus on change management and cross‑functional leadership will ensure standardized processes and