AVP, Process Excellence, Asia

Sun Life Assurance Company of Canada, Regional Office; Hong Kong; Presencial; HKD 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Sun Life Asia Operations seeks an AVP of Process Excellence to lead strategic process transformation, governance, and digital adoption across markets. You will shape best‑in‑class processes using Lean, Six Sigma, and automation to deliver efficiency and superior client experience.

You will partner with C‑suite and regional teams to drive change, monitor ROI, and sustain continuous improvement across insurance operations in Asia.

Formación

• Master's degree in Business Administration, Operations Management, or related field.
• 15+ years of senior leadership experience in process excellence and transformation roles, preferably in insurance/financial services.
• Certifications such as Lean Six Sigma Master Black Belt, PMP, and Agile methodologies.

Responsabilidades

• Strategic Process Transformation: develop and execute a comprehensive process excellence strategy across Asian markets.
• Digital Innovation: lead adoption of technologies like RPA, AI-OCR, automated underwriting, and fraud management systems.
• Cross-functional Leadership: collaborate with C-suite, business unit leaders, and regional teams to standardize processes.
• Change Management: design large-scale programs to enable new processes and sustain culture of continuous improvement.
• Performance Monitoring: establish KPIs and ensure ROI from transformation projects across Asia.

Conocimientos

Lean Six Sigma

Change management

Digital transformation

RPA

AI-OCR

Educación

Master's degree (MBA/Operations)

15+ years leadership experience

Lean Six Sigma Master Black Belt, PMP, Agile

Herramientas

RPA

AI-OCR

Descripción del empleo

Job Description:

Job purpose

The AVP of Process Excellence is responsible for spearheading process improvement and digital transformation initiatives across Sun Life's Asia Operations to drive a superior client experience and STP. This role will drive strategic process governance, operational efficiency, and client‑centricity through innovative methodologies and technologies. The position will lead the design and implementation of best‑in‑class processes, leveraging Lean, Six Sigma, and digital solutions to achieve transformative results across all markets in Asia.

Major accountabilities

1. 1. Strategic Process Transformation (30%): Develop and execute a comprehensive process excellence strategy aligned with Sun Life's Asian and global objectives. Lead the formulation and achievement of ambitious targets for operational efficiency, customer experience enhancement, and digital adoption across all Operations value streams in Asian markets.
2. 2. Digital Innovation and Implementation (25%): Spearhead the adoption of cutting‑edge technologies including RPA, AI‑OCR, automated underwriting, and fraud management systems. Partner with IT and business leaders to ensure seamless integration and maximum value realization from digital initiatives.
3. 3. Cross‑functional Leadership and Collaboration (20%): Build and maintain strong relationships with C‑suite executives, business unit leaders, and market‑specific transformation teams. Facilitate detailed workshops and drive consensus on standardized processes and best practices across the region.
4. 4. Change Management and Cultural Transformation (15%): Design and oversee large‑scale change management programs to support the implementation of new processes and systems. Foster a culture of continuous improvement and innovation across all levels of the organization.
5. 5. Performance Monitoring and Value Realization (10%): Establish key performance indicators and oversee the measurement of process improvement initiatives. Ensure the realization of projected benefits and ROI from transformation projects across all Asian markets.

Specialized knowledge

• Expert‑level understanding of Lean, Six Sigma, and other process improvement methodologies
• Deep knowledge of insurance operations and regulatory environments across Asian markets
• Advanced expertise in digital transformation technologies and their application in financial services
• Mastery of change management principles and practices for large‑scale organizational transformation

Problem solving

1. 1. Complex analytical skills: The ability to analyze complex problems across back office processes, identifying inefficiencies and areas for improvement. This requires a deep understanding of insurance operations and the ability to see both details and big picture implications.
2. 2. Strategic thinking: Demonstrating thought leadership in formulating strategic plans for process governance and excellence. This involves seeing long‑term possibilities and crafting plans to achieve them.
3. 3. Creative solution development: Leveraging various methodologies like Lean, Six Sigma, and digital technologies to develop innovative solutions for process improvement and automation.
4. 4. Cross‑functional problem solving: Working across different markets, business units, and IT teams to solve operational challenges. This requires the ability to understand and integrate diverse perspectives.
5. 5. Change management expertise: Designing and implementing change management initiatives to address resistance and ensure successful adoption of new processes and systems.
6. 6. Data‑driven decision making: Using metrics and analytics to identify problems, measure improvements, and make informed decisions about process changes.
7. 7. Adaptive problem solving: The ability to adjust approaches based on different stakeholder needs, from C‑suite executives to operations floor staff.
8. 8. Root cause analysis: Identifying the underlying causes of inefficiencies or issues, not just addressing symptoms.
9. 9. Systems thinking: Understanding how changes in one area of operations can impact other areas and the overall customer experience.
10. 10. Continuous improvement mindset: Constantly looking for ways to refine and enhance processes, even after initial improvements have been made.

Education and experience

• Master's degree in Business Administration, Operations Management, or related field
• 15+ years of senior leadership experience in process excellence and transformation roles, preferably in the insurance or financial services sector
• Relevant certifications such as Lean Six Sigma Master Black Belt, PMP, and Agile methodologies
• Proven track record of successfully leading enterprise‑wide transformation initiatives in complex, multi‑national organizations

At Sun Life, we cultivate a High‑Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: Business Analysis - Process | Posting End Date: 19/11/2026

Shine together

At Sunlife, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients build lifetime financial security and lead healthier lives.

As a team of 68,000 across 28 markets, our impact is far‑reaching, and locally relevant. There’s power in numbers. As part of Sunlife’s growing team, you have an impact on people in your community and around the world.

Shape the future With an optimistic eye on a brighter future, we drive to innovate.

Be part of leading change, push boundaries and try new ways of working.

Use data to drive bold actions.

Be agile and pivot as we test and learn.

At Sunlife, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.