Client Experience & Service Design Lead, Asia

Sun Life Financial, Inc.; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

Sun Life Financial, Inc. is seeking a Senior Manager in Asia to convert client, market and behavioural insights into differentiated propositions and measurable improvements across priority journeys.

The role connects insights, service design and execution, aligning Operations, Distribution, Digital, Technology, Product, Marketing and Risk to redesign and implement experiences. You will lead cross-functional teams across markets, with a focus on onboarding, lifecycle journeys and strengthening

Qualifications

• Degree holder with experience in client experience, proposition development, service design, design thinking, journey management or related discipline.
• Experience designing/managing qualitative and quantitative research and translating findings into actionable propositions and improvements.
• Proven track record in prioritisation, cross-functional alignment and implementation of journey mapping or service design work.

Responsabilités

• Lead journey mapping and translation of insight into actions.
• Drive cross-functional experience improvement, solutioning and implementation.
• Develop and activate distinctive client value propositions.
• Build market capability in design thinking and journey mapping.
• Measure impact, govern the portfolio and scale best practice.

Connaissances

Design thinking

Journey mapping

Cross-functional leadership

Facilitation skills

Qualitative/quantitative research

Client value proposition

Formation

Bachelor's degree or higher

Asian markets experience

Insurance industry knowledge

Outils

PowerPoint

Excel

Description du poste

Sun Life Financial, Inc. is seeking a Senior Manager in Asia to convert client, market and behavioural insights into differentiated propositions and measurable improvements across priority journeys.

The role connects insights, service design and execution, aligning Operations, Distribution, Digital, Technology, Product, Marketing and Risk to redesign and implement experiences. You will lead cross-functional teams across markets, with a focus on onboarding, lifecycle journeys and strengthening