Application Support (Textile / Garment background) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A leading cloud computing service provider is looking for an Application Support specialist with a textile or garment background. The role involves supporting customers in utilizing the Production Management System, offering on-site training and troubleshooting. Ideal candidates should possess industrial engineering knowledge, fluency in Cantonese and Mandarin, and strong analytical skills. This position offers the opportunity to build and maintain customer relationships through high-quality service.

Qualifications

• Experience in garment or textile industry is essential.
• Attention to details and analytical skills required.
• Knowledge in pattern design is advantageous.

Responsibilities

• Support customers through telephone and email on the Production Management System.
• Conduct on-site demonstrations and training for customers.
• Implement testing and troubleshooting of the system.
• Maintain strong customer relationships and provide high-quality service.

Skills

Knowledge in industrial engineering

Fluent in Cantonese

Fluent in Mandarin

Good analytic skills

Problem solving skills

Tools

Production Management System (PMS)

Basic IT/application software

Job description

Application Support (Textile / Garment background) - IC

Client Description

Leading cloud computing service provider to offer one-stop management system solutions for the apparel industry

Job Description

• Support customer in using our Production Management System (real time RFID) smoothly, mainly via telephone and email
• Perform on-site demonstration, training and support to customer, which may require a business trip to China (usually day trip or short trip).
• Perform testing, implementation, and trouble-shooting of the system for customer
• Build and maintain good customer relationship and high quality service for the company

Job Requirements

• Knowledge and experience in industrial engineering, factory production process, or production management is a MUST, preferably in garment / textile industry
• Knowledge in using PMS or basic IT/application software
• Fluent in Cantonese and Mandarin
• Attentive to details, good analytic and problem solving skills
• Knowledge in pattern design and making is an advantage