Applications Support (.Net) (Insurance)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

A software solutions provider in Hong Kong is looking for an experienced professional to manage application maintenance, adhering to defined processes and service levels. The ideal candidate should have hands-on experience with ASP.NET, C#, IIS, and SQL Database, along with a solid understanding of the ITIL framework. Fluency in both English and Chinese is required for effective communication in a support environment. This role involves ensuring service metrics are met and supporting service management activities.

Qualifications

• Hands-on experience in application maintenance using ASP.NET, C#, IIS & SQL DB.
• Experience in a support environment handling incidents and problem tickets.
• Understanding of ITIL Framework is essential.

Responsibilities

• Maintain adhering to defined processes for documenting problems and resolutions.
• Comply with service metrics for response and resolution times.
• Support Service Management activities with relevant delivery data.

Skills

ASP.NET

C#

IIS

SQL Database

ITIL Framework

Incident Management

Problem Solving

English (Fluent)

Chinese (Fluent)

Job description

Job Description

• Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
• Adhere to the expected service levels complying with service metrics such as Response and Resolution times.
• Support Service Management / process related activities performed by the SMO with relevant delivery data.
• End-to-end services for the application cluster / portfolio being managed

Job Requirements

• Hands-on in application Maintenance using ASP.NET, C#, IIS & SQL DB.
• Should have worked in Support Environment with exposure to handle incident and problem tickets
• Understanding of the ITIL Framework
• Ability to understand the logical flow and business requirements
• Exposure and work experience with other web/desktop platforms and automation frameworks would be an added advantage.
• Ability to assist with writing stories / defects and helping to prioritize
• Fluent in English and Chinese