Trading Platforms Support Specialist

Erudite Research & Consulting Limited; Hong Kong; On-site; HKD 200,000 - 320,000; Full time

Job summary

Erudite Research & Consulting Limited, on behalf of a Hong Kong-headquartered asset management firm, seeks a Technical Support Specialist to provide frontline support for Mid-office Trading systems and related tools.

The role requires a bachelor in CS/IT, experience in financial tech, SQL, databases, and strong communication to explain technical concepts to non-technical users; you will document processes, train clients, and drive system improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, preferably in financial industry or hedge funds.
• Strong understanding of trading platforms, risk management tools, and data analysis software.

Responsibilities

• Act as the main liaison for internal users with technical issues in Trading systems.
• Provide timely and effective resolutions to support tickets to minimize disruption.
• Collaborate with internal teams to resolve complex technical issues.
• Document procedures, troubleshooting steps, and resolutions.
• Conduct training sessions for clients on system functionalities and best practices.
• Identify areas for system performance and user experience improvements.

Skills

Technical support

Trading systems

SQL

Documentation

Training

Communication

Education

Bachelor’s degree in Computer Science / IT

Tools

Databases

Job description

Our client, a Hong Kong-headquartered alternative asset management firm with a strong focus on the Asia-Pacific region, is seeking a dedicated Technical Support Specialist. This role is essential for providing technical assistance and troubleshooting for Mid-office Trading systems. The ideal candidate will possess a robust technical background, exceptional communication skills, and a commitment to delivering high-quality support to internal users.

Our client, a Hong Kong-headquartered alternative asset management firm with a strong focus on the Asia-Pacific region, is seeking a dedicated Technical Support Specialist. This role is essential for providing technical assistance and troubleshooting for Mid-office Trading systems. The ideal candidate will possess a robust technical background, exceptional communication skills, and a commitment to delivering high-quality support to internal users.

Key Responsibilities:

Primary Point of Contact: Act as the main liaison for internal users experiencing technical issues with Trading systems.

Technical Support Resolution: Provide timely and effective resolutions to technical support tickets, ensuring minimal disruption to operations.

Collaboration: Work collaboratively with internal teams to escalate and resolve complex technical issues efficiently.

Documentation: Document procedures, troubleshooting steps, and resolutions to enhance future reference and support efficiency.

Training Sessions: Conduct training sessions for clients on system functionalities and best practices to optimize usage.

Proactive Improvement: Identify areas for enhancement in system performance and user experience proactively.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience in technical support roles, preferably within the financial industry or hedge funds.

Strong understanding of financial systems, including trading platforms, risk management tools, and data analysis software.

Familiarity with databases, SQL queries, coding capabilities, and network troubleshooting.

Excellent problem-solving skills and the ability to perform effectively under pressure.

Exceptional interpersonal skills with the ability to communicate technical concepts clearly to non-technical users.

If interested, please click and apply or submit your CV to ••••@erudite-consulting.net ! And please feel free to reach out to Crystal Li at +85• •••• •350 to learn more.

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