Application Support Associate/Manager, Trading, Investment Bank

Recruit Logic Limited; Hong Kong; On-site; HKD 720,000 - 1,100,000; Full time

Job summary

Recruit Logic Limited is seeking an Application Support Associate/Manager for a trading operations role in Hong Kong. You will provide first line production support for wealth management related trading systems, resolving issues across securities, futures, options, and internet trading channels.

You will coordinate with vendors and in-house dev teams, test upgrades, assist UAT, and deploy system changes while maintaining stability for local and global markets.

Qualifications

• Degree holder in Computer Science or related discipline.
• 8–10 years in application support for trading systems.
• Experience with end users, vendors, and production issue troubleshooting.
• Knowledge of equity/futures trading systems and HK market connectivity.
• Familiarity with UNIX, SQL and DB2 advantageous.

Responsibilities

• Provide first line application production support for trading systems.
• Manage, resolve and investigate production issues; cover securities, futures, options trading.
• Coordinate with vendor and in-house development teams for IT solutions.
• Plan and execute internal testing for system upgrades with documented results.
• Assist in user acceptance testing and system deployments.
• Maintain system stability and availability for local and global markets.

Skills

Analytical skills

Presentation skills

Team player

English/Mandarin

Problem solving

Education

Degree in Computer Science or related

Tools

SQL

UNIX

DB2

FIX

Windows scheduling

Bug tracking systems

Job description

Application Support Associate/Manager, Trading, Investment Bank

Responsible for providing first line application production support for wealth management business.

Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.

Laisse with vendor and in-house development team to implement IT solution

Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.

Involved on enhancements for in-house developed programs like SQL query or update.

Assist in user acceptance test and execute system deployments.

Manage system upgrade or new projects for applications handled by the team, according to change management and company policy

Perform rotated health check and maintain the system stability and availability for local and global markets.

Provide phone or remote support in non-office hour in case required.

Requirements

• Degree holder/above in Computer Science or related discipline(s).
• 8-10 years experience in application support on trading systems (Sharp Point, TTL is advantage); less experience will be considered as application support associate
• Working experience in investment bank, brokerage or system vendor is an added advantage.
• Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.
• Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.
• Knowledge in UNIX and SQL.
• Knowledge in DB2 is an advantage.
• Experience in using bug or issue tracking systems is added advantage.
• Good analytical and presentation skills.
• Good command of written and spoken English, Mandarin would be an advantage.
• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.