Lead Front Office Production Support Analyst

Leadingnation

Hong Kong

On-site

HKD 600,000 - 1,000,000

Full time

9 days ago

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Job summary

Leadingnation in Hong Kong seeks an experienced production support professional to join its TechOps team. You will provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like Calypso, TBricks, Imagine to business users.

The ideal candidate has around 10 years of system support experience, strong SQL, Windows and Linux skills, and excellent communication in English.

Qualifications

Bachelor’s degree or higher in CS/SE/IT.
Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products.
Willing to work morning shifts and weekend rotations.

Responsibilities

Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users
Mentor junior team members and provide training to new joiners
Work on morning/afternoon shifts to perform health checks on critical systems
Incident escalation and management
Manage change requests from development and infrastructure teams
Configure system monitoring rules and respond to monitoring alerts
Maintain documentation on operational procedures and environment configuration
Lead projects related to new system and server deployment
Other tasks as directed by the manager