APAC Claims Assistant: Admin for Growth & Simple Claims

Allied World Assurance Company, Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Allied World is seeking a Claims Assistant in the Asia Pacific Claims Group to provide administrative support to the Claims team. The role involves handling simple, low-value claims under guidance and ensuring accurate data entry, secure filing, and timely processing of FNOL and inquiries.

The successful candidate will have English and Cantonese communication skills, basic insurance knowledge, and a team-oriented mindset with the ability to work independently.

Qualifications

• Meet relevant local mandatory qualification requirements where relevant.
• 1–2 years of working experience preferred; fresh graduates considered.
• Basic general insurance knowledge is preferred.
• Good interpersonal and customer service skills.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handle FNOL, enquiries or claims and liaise with customers, intermediaries and third parties as needed.
• Set up and manage filing and administrative systems for information recording, security and accessibility.
• Assist in claim files and documents preparation for onward handling by Claims handlers.
• Process mostly low value, simple claims under guidance within assigned authority and service standards.
• Deliver duties within service turnaround time and KPI targets.

Skills

English and Cantonese communication

Customer service

PC applications

General insurance knowledge

Team player

Tools

PC applications

Job description

Allied World is seeking a Claims Assistant in the Asia Pacific Claims Group to provide administrative support to the Claims team. The role involves handling simple, low-value claims under guidance and ensuring accurate data entry, secure filing, and timely processing of FNOL and inquiries.

The successful candidate will have English and Cantonese communication skills, basic insurance knowledge, and a team-oriented mindset with the ability to work independently.