APAC Claims Support Specialist

Allied World Insurance; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Allied World is seeking a Claims Assistant for the Asia Pacific Claims Group in Hong Kong. The role provides administrative support to the Claims team, handling simple claims and FNOL, while maintaining filing systems and customer communications.

The ideal candidate has 1–2 years' experience, basic insurance knowledge, and strong English and Cantonese communication. It offers a collaborative environment and opportunities for professional development.

Qualifications

• 1–2 years working experience preferred; fresh graduates considered.
• Basic general insurance knowledge preferred.
• Administrative skills or experience preferred.
• Ability to work in a team and independently.
• Strong English and Cantonese communication; good interpersonal skills.
• Proficient in relevant PC applications.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handle FNOL, enquiries or claims and liaise with customers, intermediaries, providers and third parties as needed.
• Set up and manage filing and administrative systems for recording and accessibility.
• Assist in gathering and processing claim files and documents for claims handlers.
• Process mostly low value, simple claims under guidance within authority and service standards.
• Deliver duties within service turnaround times and KPI targets.
• Perform additional duties as required.

Skills

General insurance knowledge

Administrative skills

Team player

Independent worker

Interpersonal skills

Customer service

English Cantonese

PC applications

Job description

Allied World is seeking a Claims Assistant for the Asia Pacific Claims Group in Hong Kong. The role provides administrative support to the Claims team, handling simple claims and FNOL, while maintaining filing systems and customer communications.

The ideal candidate has 1–2 years' experience, basic insurance knowledge, and strong English and Cantonese communication. It offers a collaborative environment and opportunities for professional development.