AVP - Claims

Allied World; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Global network

Job summary

Allied World in Hong Kong is seeking an experienced claims leader to review, evaluate, negotiate, and resolve claims within authority and established procedures.

You will provide technical leadership on claims matters, identify potential fraud, and support the Line Manager in training and mentoring the team. Strong English and Cantonese communication is required.

Qualifications

• 7-10 years' claims experience with relevant line(s) of business preferred.
• Proven ability to handle complex/legal cases independently with strong judgment and negotiation skills.
• Fluent in English and Cantonese (oral and written).

Responsibilities

• Review, evaluate, negotiate, and resolve claims within designated authority following standards and procedures.
• Provide technical leadership on claims matters for internal and external stakeholders.
• Identify and investigate suspicious or fraudulent claims and take appropriate actions.
• Support the Line Manager in team management, training, and mentoring.
• Manage customer and intermediary interactions to ensure high satisfaction, including handling feedback and complaints.

Skills

Leadership

Negotiation

Analytical skills

Communication

Customer service

Teamwork

Education

ANZIIF/ACII qualification (preferred or in progress)

Tools

MS Office

Job description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Involved Line(s) of Business

Accident & Health, Commercial Packages and Personal Packages

Duties and Responsibilities

• Review, evaluate, negotiate, and resolve claimswithin designated authority, following established standards and procedures.
• Provide technical leadershipon claims matters both internally and externally.
• Identify and investigate suspicious or fraudulent claims,taking appropriate actions and keeping stakeholders informed.
• Support the Line Managerin team management, including training, mentoring, and guidance for team members.
• Manage customer and intermediary interactionsefficiently and courteously to ensure high customer satisfaction, including handling feedback and complaints.
• Coordinate with approved suppliers,vendors, legal counsel to ensure timely and appropriate services for customers.
• Supervise and manage suppliers, vendor, legal counsel expenses and Third Party Claims Administrators.
• Engage with internal and external stakeholdersto support and deliver business strategy.
• Promote claims servicesand support business development through meetings with clients and intermediaries.
• Conduct periodic internal reviews of claim filesand monitor outstanding recoveries.
• Prepare necessary reports and analyses.
• Ensure strict compliance with all legal, regulatory, and policy requirements.
• Perform additional duties and responsibilities as required.

Knowledge, skills and abilities requirement

• Relevant academic qualificationswith 7-10 years' claims experience; team management experience in the relevant line(s) of business is preferred.
• Professional insurance qualification(ANZIIF, ACII) preferred or in progress; meets local mandatory requirements.
• Proven ability to handle complex/legal casesindependently with strong judgment, negotiation, and analytical skills.
• Legal knowledge or trainingis an advantage.
• Strong leadership, communication, and organizational skills.
• Experience in claims process improvement.
• Effective team playerwith ability to collaborate with senior management and external partners.
• Demonstrated abilityto select, hire, and evaluate legal counsel and experts.
• Self-motivated, able to work independently and manage diverse claims responsibilities.
• Customer service oriented.
• Fluent in English and Cantonese(oral and written).
• Proficient in relevant PC applications.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World - a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non-traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com , or follow us on Facebook and LinkedIn.