Claims Assistant, Asia Pacific Claims Group

AHC Allied World Assurance Company, Ltd (Hong Kong Branch); Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

AHC Allied World Assurance Company, Ltd (Hong Kong Branch) is seeking an administrative professional to support the Claims team. The role involves data entry, claim registration, processing payments and reserve adjustments, and handling First Notification of Loss (FNOL) inquiries under guidance.

The ideal candidate has relevant academic qualifications, 1–2 years of insurance experience, basic insurance knowledge, and strong English and Cantonese communication.

Qualifications

• Relevant academic qualification.
• Fresh graduates are welcome to apply.
• 1–2 years of working experience preferred.
• Basic general insurance knowledge is preferred.
• Administrative skills or experience are preferred.
• Good interpersonal and customer service skills.
• Proficiency in English and Cantonese – both written and spoken.
• Ability to work on PC applications.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handle First Notification of Loss (FNOL), inquiries or claims and contact customers or intermediaries as needed.
• Set up and manage filing and administrative systems to ensure information is recorded, secure and accessible.
• Assist in claim files and documents preparation for handling by Claims handlers.
• Process mostly low-value, simple claims under guidance and within authority and service standards.
• Deliver duties within service turnaround times and KPI targets.

Skills

English

Cantonese

Team player

Customer service

Interpersonal skills

Education

Relevant academic qualification

Tools

MS Office

Insurance systems

Job description

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary

This role provides administrative support to the Claims team and may involve handling of simple straight-forward claims.

Job Duties

Assist in system data entry including claim registration, payments and reserve adjustments, etc. Handling of First Notification of Loss ("FNOL"), enquiries or claims and where necessary it may involve contact with customers, intermediaries, external service providers, third parties, etc. Setting up and managing filing and administrative systems to ensure that necessary information is recorded, secure and accessible. Assist in claim files and documents preparation and/or processing for onward handling by respective Claims handlers. Process/handle mostly low value, simple and straight forward claims under guidance within assigned authority and agreed service standard as and when required. Deliver duties within agreed service turnaround time and claims service KPI targets. Additional duties and responsibilities as warranted.

Requirement

Relevant academic qualification. Meet relevant local mandatory qualification requirement where relevant. Preferable at least 1 to 2 years working experience. Basic general insurance knowledge is preferred. Fresh graduate can be considered as well. Administrative skills or experience is preferred. A good team player and able to work independently. Possess good interpersonal and customer service skills. Proficiency in oral and written communication skills in English and Cantonese. Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years.

This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non-traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com , or follow us on Facebook and LinkedIn.

Take the next step in your career with us. Allied World is the perfect spot for driven professionals who thrive on collaboration and knowledge. We believe that when our talented team members work together, our clients get the best results. We celebrate diverse perspectives and offer growth opportunities through training, mentoring, and career development. Our people are our greatest asset, and we're proud of our exceptional team.