Claims Assistant, Asia Pacific Claims Group

Allied World; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

Allied World in Hong Kong is seeking an organized administrative assistant to support the Claims team. The role involves data entry, FNOL handling, filing, and processing straightforward claims under guidance.

You will collaborate with internal colleagues and external partners, maintain filing systems, and help ensure service standards and timely responses. Fresh graduates are welcome; 1–2 years' related experience is a plus, with strong English and Cantonese communication skills.

Qualifications

• Relevant academic qualification is required.
• Local mandatory qualifications must be met where relevant.
• 1–2 years of experience preferred; fresh graduates considered.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handling of FNOL, enquiries or claims and contact with customers, intermediaries and third parties as required.
• Set up and manage filing and administrative systems to ensure information is recorded, secure and accessible.
• Assist in claim files and documents preparation for onward handling by Claims handlers.
• Process/handle mostly low value, simple claims under guidance within assigned authority and service standards.
• Deliver duties within agreed service turnaround time and claims KPI targets.
• Additional duties as warranted.

Skills

Administrative skills

Interpersonal skills

Customer service skills

English and Cantonese

Team player / independent

Education

Relevant academic qualification

Local mandatory qualification

Tools

PC applications

Job description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary

This role provides administrative support to the Claims team and may involve handling of simple straight-forward claims.

Job Duties

• Assist in system data entry including claim registration, payments and reserve adjustments, etc.
• Handling of First Notification of Loss (“FNOL”), enquiries or claims and where necessary it may involve contact with customers, intermediaries, external service providers, third parties, etc.
• Setting up and managing filing and administrative systems to ensure that necessary information is recorded, secure and accessible.
• Assist in claim files and documents preparation and/or processing for onward handling by respective Claims handlers.
• Process/handle mostly low value, simple and straight forward claims under guidance within assigned authority and agreed service standard as and when required.
• Deliver duties within agreed service turnaround time and claims service KPI targets.
• Additional duties and responsibilities as warranted.

Requirement

• Relevant academic qualification.
• Meet relevant local mandatory qualification requirement where relevant.
• Preferable at least 1 to 2 years working experience. Basic general insurance knowledge is preferred. Fresh graduate can be considered as well.
• Administrative skills or experience is preferred.
• A good team player and able to work independently.
• Possess good interpersonal and customer service skills.
• Proficiency in oral and written communication skills in English and Cantonese.
• Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non-traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

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