APAC Claims Assistant — Collaborative Insurance Team

Allied World; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

Allied World in Hong Kong is seeking an organized administrative assistant to support the Claims team. The role involves data entry, FNOL handling, filing, and processing straightforward claims under guidance.

You will collaborate with internal colleagues and external partners, maintain filing systems, and help ensure service standards and timely responses. Fresh graduates are welcome; 1–2 years' related experience is a plus, with strong English and Cantonese communication skills.

Qualifications

• Relevant academic qualification is required.
• Local mandatory qualifications must be met where relevant.
• 1–2 years of experience preferred; fresh graduates considered.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handling of FNOL, enquiries or claims and contact with customers, intermediaries and third parties as required.
• Set up and manage filing and administrative systems to ensure information is recorded, secure and accessible.
• Assist in claim files and documents preparation for onward handling by Claims handlers.
• Process/handle mostly low value, simple claims under guidance within assigned authority and service standards.
• Deliver duties within agreed service turnaround time and claims KPI targets.
• Additional duties as warranted.

Skills

Administrative skills

Interpersonal skills

Customer service skills

English and Cantonese

Team player / independent

Education

Relevant academic qualification

Local mandatory qualification

Tools

PC applications

Job description

Allied World in Hong Kong is seeking an organized administrative assistant to support the Claims team. The role involves data entry, FNOL handling, filing, and processing straightforward claims under guidance.

You will collaborate with internal colleagues and external partners, maintain filing systems, and help ensure service standards and timely responses. Fresh graduates are welcome; 1–2 years' related experience is a plus, with strong English and Cantonese communication skills.