Lounge Duty Manager

Cathay Pacific Airways Ltd; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Travel Benefit

5-day work week

Medical Benefits

Discounted travel for you and family

Job summary

Cathay Pacific Airways Ltd is seeking a Lounge Duty Manager to lead the front of house team at Hong Kong International Airport. You will support the Lounge Service Delivery Manager and manage operations for Cathay’s First and Business class lounges.

With hospitality expertise and a passion for creating memorable experiences, you will reinforce Cathay’s reputation as a leader in premium airline service and drive service excellence across the lounge.

Qualifications

• Right to work in Hong Kong.
• Minimum age of 18.
• High school graduate or above.
• Proficiency in English; Cantonese/Putonghua is an advantage.
• Minimum 7 years of premium hospitality or airline lounge operations experience with strong customer service.

Responsibilities

• Lead the Lounge Service Team to ensure service excellence and compliance with company standards.
• Collaborate with back-of-house teams on operations, food safety and quality control for a world-class lounge.
• Deliver personalised experiences for premium customers with the Lounge Service Delivery Manager.
• Supervise food and beverage presentation, hygiene, stock handling and financial procedures.
• Oversee buffet and stock levels and ensure replenishment.
• Manage performance, training, coaching and daily delegation for the team.

Skills

Leadership

People management

Customer service

Communication skills

Job description

• Lead the front of house team to deliver excellent customer service
• Minimum 7 Years of F&B Experience
• Travel Benefit, 5-day work, Medical Benefits

Reports to: Lounge Service Delivery Manager

To become our customers’ most-loved service brand, service excellence is at the heart of our brand value proposition.

As the Lounge Duty Manager, you will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay’s First and Business class lounges at Hong Kong International Airport.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.

Key Responsibilities

• Lead the Lounge Service Team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience
• Work with Lounge Service Delivery Manager and Lounge Service Team to deliver personalised and memorable experiences for premium customers
• Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements
• Oversee and ensure buffet and stock levels of all lounge serviceitems are properly maintained and replenished
• Oversee performance management and development of the Lounge Service Team, including training, coaching, well-being, grooming, and daily task delegation
• Enhance communication and foster strong work relationships and team spirit by leading the team by example
• Deal with complaints as and when required. Decide on service recovery measures
• Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives
• Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team
• Be abreast of hospitalityorlounge industry trends and customer insights, suggest positive changes when applicable

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• High school graduate or above
• Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
• Minimum 7 years of experience in premium hospitality or airline lounge operations with strong customer service capability
• Strong leadership and people management capabilities with solid supervisory experience
• Strong problem‑solving, decision‑making and organising skills
• Strong interpersonal skills with flair in delivering service excellence
• Flexibility to work shift schedules, including overnight shifts
• As this is a Safety-Sensitive Role, successful candidates must:
  • Complete a pre-employment medical assessment
  • Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Work schedules to suit different lifestyles
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Medical coverage & other flexible benefits
• Discounted travel for you and your family
• Flexible retirement scheme

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.