Administrative Assistant II (Part time)

St. Paul's Hospital; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

St. Pauls Hospital in Hong Kong is seeking a customer service representative who can handle calls with professionalism, attentiveness and courtesy.

You will manage high-volume calls for appointment and service bookings and handle hospital-wide enquiries, redirecting to the appropriate parties while keeping records accurate and up-to-date. Requirements include completion of F.5 or equivalent, fluent English and Chinese, excellent telephone manners, and the ability to work well under pressure as

Qualifications

• Completion of F.5 or equivalent.
• Fluent in English and Chinese (spoken and written).
• Excellent telephone manners with strong interpersonal and communication skills.
• Proactive team player, able to work under pressure.
• Proficient in MS Office and Chinese word processing.
• At least 1 year’s customer service experience in Healthcare/Airlines/Hotel/Travel preferable.

Responsibilities

• Provide customer service in a professional, attentive and polite manner.
• Manage a high volume and wide variety of calls for appointment / service booking and hospital-wide general enquires, and redirecting calls to respective parties.
• Assist clients and patients in appointment and follow-up service arrangements and related enquiry via various communication tools.
• Handle customers’ communication related administrative and clerical works.
• Provide support in insurance pre-approval / direct billing and concierge services when necessary.
• Perform any other duties as assigned by supervisors.

Skills

Bilingual English/Chinese

Excellent telephone manners

Interpersonal skills

Microsoft Office

Customer service experience

Education

F.5 or equivalent

Job description

Provide customer service in a professional, attentive and polite manner

Manage a high volume and wide variety of calls for appointment / service booking and hospital-wide general enquires, and redirecting calls to respective parties

Assist clients and patients in appointment and follow-up service arrangements and related enquiry via various communication tools

Handle customers’ communication related administrative and clerical works

Provide support in insurance pre-approval / direct billing and concierge services when necessary

Perform any other duties as assigned by supervisors

Job Requirements

Completion of F.5 or equivalent

Good command of both spoken and written English and Chinese

Excellent telephone manner with good interpersonal and communication skills

Proactive, good team player and able to work under pressure

Good PC skills including Microsoft Office Applications & Chinese word processing

At least 1 year’s customer service experience in Healthcare / Airlines / Hotel / Travel industry is preferable