Healthcare Concierge & Appointment Specialist

St. Paul's Hospital; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

St. Pauls Hospital in Hong Kong is seeking a customer service representative who can handle calls with professionalism, attentiveness and courtesy.

You will manage high-volume calls for appointment and service bookings and handle hospital-wide enquiries, redirecting to the appropriate parties while keeping records accurate and up-to-date. Requirements include completion of F.5 or equivalent, fluent English and Chinese, excellent telephone manners, and the ability to work well under pressure as

Qualifications

• Completion of F.5 or equivalent.
• Fluent in English and Chinese (spoken and written).
• Excellent telephone manners with strong interpersonal and communication skills.
• Proactive team player, able to work under pressure.
• Proficient in MS Office and Chinese word processing.
• At least 1 year’s customer service experience in Healthcare/Airlines/Hotel/Travel preferable.

Responsibilities

• Provide customer service in a professional, attentive and polite manner.
• Manage a high volume and wide variety of calls for appointment / service booking and hospital-wide general enquires, and redirecting calls to respective parties.
• Assist clients and patients in appointment and follow-up service arrangements and related enquiry via various communication tools.
• Handle customers’ communication related administrative and clerical works.
• Provide support in insurance pre-approval / direct billing and concierge services when necessary.
• Perform any other duties as assigned by supervisors.

Skills

Bilingual English/Chinese

Excellent telephone manners

Interpersonal skills

Microsoft Office

Customer service experience

Education

F.5 or equivalent

Job description

St. Pauls Hospital in Hong Kong is seeking a customer service representative who can handle calls with professionalism, attentiveness and courtesy.

You will manage high-volume calls for appointment and service bookings and handle hospital-wide enquiries, redirecting to the appropriate parties while keeping records accurate and up-to-date. Requirements include completion of F.5 or equivalent, fluent English and Chinese, excellent telephone manners, and the ability to work well under pressure as