15249

nexuscorpconsulting; Hong Kong; Vor Ort; HKD 420.000 - 700.000; Vollzeit

Zusammenfassung

nexuscorpconsulting in Hong Kong is seeking a Business Analyst to drive mobile channel initiatives within digital banking projects. You will translate business needs into functional specs and collaborate with product, design and technology teams to deliver seamless mobile experiences.

You're expected to have 5–8 years in financial services as a BA, strong knowledge of mobile banking features, and experience with Agile teams and tools like Jira and Confluence. Onsite at client office in Hong Kong.

Qualifikationen

• 5–8 years of experience as a Business Analyst in financial services or banking.
• Hands-on experience in Mobile Channels, Mobile Banking or Digital Banking transformation programmes.
• Good understanding of end-to-end mobile customer journeys and digital channel functionalities.
• Experience in analysing and documenting mobile application requirements, functional specifications and user stories.
• Exposure to mobile banking features such as customer onboarding, authentication, payments, fund transfers and account management.
• Experience working with Agile delivery teams and tools such as Jira and Confluence.
• Strong stakeholder management and communication skills, with the ability to bridge business and technology teams.
• Experience supporting SIT/UAT, defect management and implementation activities.
• Strong analytical and problem-solving capabilities; SQL or data analysis experience would be an advantage.

Aufgaben

• Analyse and define business requirements for Mobile Channel initiatives, particularly mobile banking and digital customer-facing applications.
• Map and optimise end-to-end mobile customer journeys, identifying gaps, friction points and opportunities to improve customer experience.
• Gather, document and translate business requirements into functional specifications, user stories and acceptance criteria.
• Work on mobile banking features and functionalities, including customer onboarding, authentication, account services, fund transfers, payments and other digital banking journeys.
• Collaborate with Product Owners, UX/UI teams, developers and technology stakeholders to deliver customer-centric mobile solutions.
• Facilitate workshops and discussions with business and technology stakeholders to define requirements and solution approaches.
• Support Agile delivery through backlog refinement, sprint planning and ongoing collaboration with development teams.
• Conduct impact assessments for mobile channel enhancements and support business readiness and change management activities.
• Support SIT and UAT cycles, including test scenario reviews, defect management and validation of end-to-end mobile journeys.
• Ensure smooth implementation through functional documentation, release coordination and business handover.

Kenntnisse

Mobile Channels

Mobile Banking

Digital Banking

Jira

Confluence

Stakeholder management

SQL

Tools

Jira

Confluence

Jobbeschreibung

Play a critical role in shaping and delivering digital transformation initiatives, with a strong focus on Mobile Channels and end-to-end digital customer journeys r.

You will work closely with business, product, design and technology teams to enhance mobile banking experiences, streamline customer journeys and deliver seamless, customer-centric digital solutions. The role involves translating business needs into functional requirements and ensuring successful delivery of mobile channel enhancements.

What You'll Do

Analyse and define business requirements for Mobile Channel initiatives, particularly mobile banking and digital customer-facing applications.

Map and optimise end-to-end mobile customer journeys, identifying gaps, friction points and opportunities to improve customer experience.

Gather, document and translate business requirements into functional specifications, user stories and acceptance criteria.

Work on mobile banking features and functionalities, including customer onboarding, authentication, account services, fund transfers, payments and other digital banking journeys.

Collaborate with Product Owners, UX/UI teams, developers and technology stakeholders to deliver customer-centric mobile solutions.

Facilitate workshops and discussions with business and technology stakeholders to define requirements and solution approaches.

Support Agile delivery through backlog refinement, sprint planning and ongoing collaboration with development teams.

Conduct impact assessments for mobile channel enhancements and support business readiness and change management activities.

Support SIT and UAT cycles, including test scenario reviews, defect management and validation of end-to-end mobile journeys.

Ensure smooth implementation through functional documentation, release coordination and business handover.

Requirements

What We're Looking For

• 5–8 years of experience as a Business Analyst within the financial services or banking sector.
• Strong hands-on experience in Mobile Channels, Mobile Banking or Digital Banking transformation programmes.
• Good understanding of end-to-end mobile customer journeys and digital channel functionalities.
• Experience in analysing and documenting mobile application requirements, functional specifications and user stories.
• Exposure to mobile banking features such as customer onboarding, authentication, payments, fund transfers and account management.
• Experience working with Agile delivery teams and tools such as Jira and Confluence.
• Strong stakeholder management and communication skills, with the ability to bridge business and technology teams.
• Experience supporting SIT/UAT, defect management and implementation activities.
• Strong analytical and problem-solving capabilities; SQL or data analysis experience would be an advantage.

Additional Information

Location: Hong Kong

Work Arrangement: Onsite at client office

Language: Fluent English and Cantonese or Mandarin is mandatory;