Digital Banking - Business Analyst (Contract up to 40k)

Morgan McKinley; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

Morgan McKinley in Hong Kong is seeking an experienced Business Analyst to drive stakeholder engagement, map user journeys, and define clear requirements for banking digital platforms. The role emphasizes leading UAT cycles, defect management with Jira, and enabling smooth changeovers across channels.

Strong communication across business and IT is essential. Responsibilities include scoping solutions with product teams, coordinating cross-department workshops, and ensuring sign-off from key

Qualifications

• 2-4+ years of Business Analyst experience within Retail Banking or Financial Services, with hands-on exposure to digital platforms (Retail Mobile Apps, Internet Banking, e-Onboarding journeys, or FPS).
• Demonstrated capability taking ownership of UAT cycles—designing structured test scenarios, defect logging/tracking via Jira, and securing business stakeholder sign-offs.
• Confident, proactive communicator comfortable leading cross-departmental workshops and driving alignment across business and IT stakeholders.
• Fluency in Cantonese and English; Mandarin is a plus.

Responsibilities

• Stakeholder Engagement & Solution Scoping: Partner with branch network teams, product owners, and channel specialists to capture user friction; map customer journeys and articulate clear functional specifications (BRDs / User Stories).
• Testing Leadership & Defect Management: Formulate robust UAT plans, define edge-case testing matrices, and steer end-user acceptance testing cycles; manage defect triage and resolution with internal/external teams.
• Cutover & Change Enablement: Drive Live Verification Testing (LVT), prepare procedural guides, conduct user training workshops, and address day-one production feedback to ensure smooth channel adoption.

Skills

Stakeholder engagement

UAT testing

Defect management

Change enablement

Cross-functional facilitation

Communication

Tools

Jira

Job description

Key Responsibilities:

• Stakeholder Engagement & Solution Scoping: Partner directly with branch network teams, product owners, and channel specialists to capture user operational friction; map intuitive customer journeys and articulate clear functional specifications (BRDs / User Stories).

• Testing Leadership & Defect Management: Formulate robust UAT plans, define edge-case testing matrices, and steer end-user acceptance testing cycles; manage defect triage, prioritization, and resolution in partnership with external solution providers and internal dev teams.

• Cutover & Change Enablement: Drive Live Verification Testing (LVT), prepare pragmatic procedural guides, conduct user training workshops, and address day-one production feedback to ensure smooth channel adoption.

Requirements:

• Experience: 2-4+ years of Business Analyst experience within Retail Banking or Financial Services, with hands-on exposure to digital platforms (Retail Mobile Apps, Internet Banking, e-Onboarding journeys, or Faster Payment System / FPS).

• Testing Acumen: Demonstrated capability taking ownership of UAT cycles-designing structured test scenarios, defect logging/tracking via Jira, and securing business stakeholder sign-offs.

• Mindset & Communication: Confident, proactive communicator comfortable leading cross-departmental workshops and driving alignment across business and IT stakeholders.

• Languages: Fluency in Cantonese and English; proficiency in Mandarin is a plus.