Mobile Banking Business Analyst – Digital Transformation

nexuscorpconsulting; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

nexuscorpconsulting in Hong Kong is seeking a Business Analyst to drive mobile channel initiatives within digital banking projects. You will translate business needs into functional specs and collaborate with product, design and technology teams to deliver seamless mobile experiences.

You're expected to have 5–8 years in financial services as a BA, strong knowledge of mobile banking features, and experience with Agile teams and tools like Jira and Confluence. Onsite at client office in Hong Kong.

Qualifications

• 5–8 years of experience as a Business Analyst in financial services or banking.
• Hands-on experience in Mobile Channels, Mobile Banking or Digital Banking transformation programmes.
• Good understanding of end-to-end mobile customer journeys and digital channel functionalities.
• Experience in analysing and documenting mobile application requirements, functional specifications and user stories.
• Exposure to mobile banking features such as customer onboarding, authentication, payments, fund transfers and account management.
• Experience working with Agile delivery teams and tools such as Jira and Confluence.
• Strong stakeholder management and communication skills, with the ability to bridge business and technology teams.
• Experience supporting SIT/UAT, defect management and implementation activities.
• Strong analytical and problem-solving capabilities; SQL or data analysis experience would be an advantage.

Responsibilities

• Analyse and define business requirements for Mobile Channel initiatives, particularly mobile banking and digital customer-facing applications.
• Map and optimise end-to-end mobile customer journeys, identifying gaps, friction points and opportunities to improve customer experience.
• Gather, document and translate business requirements into functional specifications, user stories and acceptance criteria.
• Work on mobile banking features and functionalities, including customer onboarding, authentication, account services, fund transfers, payments and other digital banking journeys.
• Collaborate with Product Owners, UX/UI teams, developers and technology stakeholders to deliver customer-centric mobile solutions.
• Facilitate workshops and discussions with business and technology stakeholders to define requirements and solution approaches.
• Support Agile delivery through backlog refinement, sprint planning and ongoing collaboration with development teams.
• Conduct impact assessments for mobile channel enhancements and support business readiness and change management activities.
• Support SIT and UAT cycles, including test scenario reviews, defect management and validation of end-to-end mobile journeys.
• Ensure smooth implementation through functional documentation, release coordination and business handover.

Skills

Mobile Channels

Mobile Banking

Digital Banking

Jira

Confluence

Stakeholder management

SQL

Tools

Jira

Confluence

Job description

nexuscorpconsulting in Hong Kong is seeking a Business Analyst to drive mobile channel initiatives within digital banking projects. You will translate business needs into functional specs and collaborate with product, design and technology teams to deliver seamless mobile experiences.

You're expected to have 5–8 years in financial services as a BA, strong knowledge of mobile banking features, and experience with Agile teams and tools like Jira and Confluence. Onsite at client office in Hong Kong.