Training And Development jobs in United Kingdom

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Trident Group

Birmingham, United Kingdom

Other

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Yes

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03b29c183148

29

12.08.2025

26.09.2025

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About the role

We are seeking a highly motivated, experienced ASB officer to manage a caseload of high-level complaints and work with local authorities and other community safety professionals to resolve conflict in the community. You will act as an expert on anti-social behaviour, providing a high-quality service and point of contact for customers. The position will involve providing a proactive anti-social behaviour service which includes investigative, enforcement and preventative activities.

You will be part of a strong and dynamic team that will achieve the key duties required, role modelling a positive and honest approach in every interaction that you have with residents and customers. This roleplays a key part in prevention and early intervention to resolve anti-social behaviour that is causing social harm and impacting on community safety and the well-being of others. The role involves identifying solutions that promote safer and stronger communities, utilising local resources and maintaining contact with those affected to ensure outcomes are sustained.

Key Responsibilities

Contributing to service improvement, ensuring teams are implementing the ASB policy and working within the remit of legislation, ensuring completion of vulnerability risk assessmentsaspriority for ASB victimsto determine appropriate action andworking in collaboration with partner agencies.

Addressing safeguarding issues, working toremove residents from immediate risk and inform a long-term action plan to provide a permanent solution for all residents affected and ensuringthe health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.

To ensure and support Teams self-develop design out crime action plans to resolve nuisance, environmental crime and ASB on estates. To ensure that action plans include key agencies, such as Police, Community Safety, Environmental Services and Repairs.

To provide monthly performance reports to the Exec Team and Senior Management when requested. To ensure that reports also include action plans to address any areas of low performance.

Review and analyse data relating to complaints to identify themes, trends, areas for improvement, where training or awareness is required to increase levels of satisfaction of how ASB is handled affecting TSM’s.

To work with Housing Officers and Customer Engagement Teamto prioritise all reports of ASB and nuisance. To monitor performance and quality check low level nuisance and ASB cases.

Any other duties, as outlined in the role profile.

The benefits.

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Flexible Working options

About You

• Have proven experience within the social housing sector or local authority dealing with ASB and tenancy breaches.
• Experience/ knowledgeof all issues relating to safeguarding, good practice and passionate about workingwithstakeholders to respond appropriately in line with the Six Principles of safeguarding.
• Good communication skills and a ‘can do’ approach toour residents/customers, internal/external stakeholders and forging new partnerships
• Confident in communicatingwith people in challenging circumstances involving ASB and jointly agree resolutions.
• Good IT skills and able to use relationship management, housing management systems and produce quality reports suitable for a variety of audiences containing data analysis, case studies, key findings and recommendations.
• Able to use your own initiative, organising your workload to meet KPIs

About Us

Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people