Assistant Manager

The Potters Heron, Chandlers Ford; Romsey; On-site; GBP 34,000 - 40,000; Full time

Job summary

A beautiful thatched roof hotel in Chandlers Ford is seeking an experienced Assistant Manager to join their fantastic team. This role involves supporting the General Manager, demonstrating leadership, and overseeing operations in a newly refurbished 56-room inn. The ideal candidate will have a vibrant personality and operational experience to maintain high standards and drive business growth. The position offers a competitive salary along with generous perks like employee assistance and discounts at Heartwood Inns.

Benefits

Competitive salary including Tronc

Training and development programs

Employee Assistance Program

Discounts at retailers and dining

Enhanced maternity and paternity package

Refer a Friend Bonus up to £1500

Instant pay access

50% off food at Heartwood Inns

20% off for friends and family

Birthday gift

Long Service Recognition Awards

Cycle to Work Scheme

Qualifications

• Experience in running busy operations and overseeing large teams.
• Proven business growth and budget management experience.
• Strong leadership and motivational skills.

Responsibilities

• Support and work alongside the General Manager.
• Demonstrate leadership and empower your team.
• Maintain high standards across all areas of the business.

Skills

Leadership skills

Team player

Operational management experience

Maintaining high standards

Business growth delivery

Job description

Assistant Manager On Target Earnings £40,000* (Including TRONC)

The Potters Heron will be opening in Early 2026! We are excited to announce our next opening in Chandlers Ford in early 2026, so we have an amazing opportunity for an experienced Assistant Manager to join our fantastic team! Following twenty years of independent ownership, this beautiful thatched roof hotel and dining space has been acquired by us here at The Heartwood Collection. The Potters Heron has historically been thought of with fondness as an established hotel and will now enter an extensive multi‑million pound refurbishment to create a warm and elegant 56‑room inn with a 200‑capacity restaurant dining space. This inn will feature Heartwood’s signature quirky, welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.

Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award‑winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities, serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns, is renowned for being a home‑from‑home. Our strength is in our enduring community of like‑minded individuals, warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

Assistant Manager – What we offer:

• Competitive salary including Tronc*
• Stepping Stones – Our industry‑leading training and development platform which supports progression for those who want it
• Employee Assistance Program with Hospitality Action
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• Enhanced Maternity & Paternity package
• Refer a Friend Bonus up to £1500
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards
• Cycle to Work Scheme

Assistant Manager – Our Ideal Candidate:

• Will have a great presence and a vibrant personality
• Support and work alongside the General Manager and be able to demonstrate leadership skills
• Be a real team player who thrives on motivation and empowering your team
• Will have experience in running busy operations and overseeing large teams
• Ability to maintain high standards across all areas of the business
• Proven experience in delivering business growth, budgets, staff retention
• Our investment in your development.

About us:

The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme. Heartwood Collection is a multi‑award‑winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• R200
• SRA 3 star rated
• plus many more!

*OTE is based on a 48‑hour working week and the TRONC is calculated from the expected 6 months' site average

Recruitment Manager: Cameron Johnson
Phone: [phone]
Email: [e-mail]