Technical jobs in United States

Head of Service Delivery – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote

Charles Simon Associates are currently looking for a Head of Service Delivery on a permanent basis for an existing client. This role is a fully remote position with a well established business and a leader in their field.

Fully Remote

Up to £80,000 Per Annum D.O.E

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation.
• Experience managing small teams (3–4 senior delivery managers) and driving accountability.
• Ability to create and manage RFPs for new projects and BAU services.
• Hands‑on technical expertise in infrastructure (e.g., servers, networking, cloud environments).
• Ability to work across multiple infrastructure domains and support troubleshooting when required.
• Strategic mindset : capable of influencing future IT service roadmaps and improving delivery efficiency.

Start date is ASAP for the Head of Service Delivery

• Leading and develop a team of senior delivery managers responsible for outsourced services and projects.
• Owning the service delivery framework, ensuring SLAs and KPIs are met across all vendors.
• Managing vendor selection and onboarding processes, including RFP creation and evaluation.
• Collaborating with the CIO on the 3–5 year IT infrastructure roadmap, identifying opportunities for improvement.
• Act as an escalation point for critical service issues and provide hands‑on technical support when necessary.
• Drive continuous improvement initiatives to enhance service quality and infrastructure efficiency.

Please send an up‑to‑date copy of your CV to be considered for the Head of Service Delivery