Manufacturing IT Applications Analyst

Refresco Drinks UK Limited; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading beverage solutions provider is seeking an IT Applications Analyst to ensure business and manufacturing applications run smoothly. This role involves providing technical support, troubleshooting complex issues, and working with various systems to optimize operations. Candidates should have a strong grasp of manufacturing processes and a proven track record in technical support. This position offers hybrid working and various benefits, including an annual bonus and life assurance.

Benefits

Annual bonus

28 days annual leave + bank holidays

Hybrid working model

Employee referral scheme

Discounted products

Access to well-being tools

Qualifications

• Proven expertise in multiple systems supporting manufacturing processes.
• Strong experience in technical support for IT applications.
• Proficiency in working with ERP environments.

Responsibilities

• Provide 2nd line technical support for business applications.
• Monitor ITSM queues and manage incidents with external suppliers.
• Assist end-users with best practices and analyse requirements.
• Design and develop dashboards and middleware solutions.
• Deliver 24/7 coverage for business-critical issues.

Skills

Technical troubleshooting

System integration

Middleware technologies

Documenting complex system issues

Job description

A leading beverage solutions provider is seeking an IT Applications Analyst to ensure business and manufacturing applications run smoothly. This role involves providing technical support, troubleshooting complex issues, and working with various systems to optimize operations. Candidates should have a strong grasp of manufacturing processes and a proven track record in technical support. This position offers hybrid working and various benefits, including an annual bonus and life assurance.