Head of Service Delivery

Charles Simon Associates Ltd; Remote; GBP 68,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Service Delivery to manage a remote team of senior delivery managers. The role involves owning the service delivery framework, collaborating on a strategic IT roadmap, and ensuring SLAs and KPIs are met across vendors. Ideal candidates will have strong leadership experience in IT service delivery, vendor management skills, and technical infrastructure knowledge. This permanent position offers an attractive salary of up to £80,000 depending on experience.

Qualifications

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills.
• Experience managing small teams of senior delivery managers.

Responsibilities

• Lead and develop a team of senior delivery managers.
• Own the service delivery framework, meeting SLAs and KPIs.
• Manage vendor selection and onboarding processes.

Skills

Service delivery leadership experience

Vendor management

Team management skills

Technical expertise in infrastructure

Strategic influence on IT roadmaps

Job description

Head of Service Delivery – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote

Charles Simon Associates are currently looking for a Head of Service Delivery on a permanent basis for an existing client. This role is a fully remote position with a well established business and a leader in their field.

Location :

Fully Remote

Salary :

Up to £80,000 Per Annum D.O.E

Skills / Requirements for the Head of Service Delivery :

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation.
• Experience managing small teams (3–4 senior delivery managers) and driving accountability.
• Ability to create and manage RFPs for new projects and BAU services.
• Hands‑on technical expertise in infrastructure (e.g., servers, networking, cloud environments).
• Ability to work across multiple infrastructure domains and support troubleshooting when required.
• Strategic mindset : capable of influencing future IT service roadmaps and improving delivery efficiency.

Start date is ASAP for the Head of Service Delivery

The Head of Service Delivery will be responsible for :

• Leading and develop a team of senior delivery managers responsible for outsourced services and projects.
• Owning the service delivery framework, ensuring SLAs and KPIs are met across all vendors.
• Managing vendor selection and onboarding processes, including RFP creation and evaluation.
• Collaborating with the CIO on the 3–5 year IT infrastructure roadmap, identifying opportunities for improvement.
• Act as an escalation point for critical service issues and provide hands‑on technical support when necessary.
• Drive continuous improvement initiatives to enhance service quality and infrastructure efficiency.

Please send an up‑to‑date copy of your CV to be considered for the Head of Service Delivery