Site Supervisor jobs in United States

The Urgent Care Team Leader supports the Urgent Care Service Manager in the operational planning, delivery, and development of the non-clinical components of the Integrated Urgent Care (IUC) and Out of Hours (OOH) services. This role involves multi-site working and a rota pattern aligned with service needs. This role requires the post holder to be a trained Mental Health First Aid champion and a Freedom to Speak Up Champion. The post holder will also act as Infection prevention and control champion. The post holder will be first aid trained. Working Pattern: 8 hour days with 30 minute lunch break Core hours: 5 week rolling rota that covers 5 in 7 days per week in a range from 08:00am to 22.00pm, Working collaboratively with the Service Manager and other team leads, the post holder ensures that all service areas including Primary Care Centres, Fleet, Quality & Compliance are safe, well-resourced, and effectively managed. The Team Leader will also oversee additional service lines such as extended access, driving efficiencies and optimising workflows.

• Oversee day-to-day performance of operational staff.
• Line manage staff, including recruitment, retention, performance, attendance, and grievance matters.
• Conduct regular 1:1s, appraisals, training, and team meetings to foster engagement and development.
• Support the organisation to identify training needs within the teams and find suitable training to meet the needs of the team.
• Promote a positive team culture and effective communication across all levels.
• Work with the rota team to ensure good rota fill across roles.

• Ensure adherence to policies, procedures, and governance frameworks.
• Conduct staff and compliance audits.
• Act as an Infection Prevention and Control (IPC) Champion, conducting IPC audits on a rotational basis.
• Contribute to monthly Quality Assurance Reports and other performance and contract reporting.
• Responsible for sites and fleet where LCW deliver services; sites allocated quarterly and rotated quarterly so all team leads are able to understand the service delivery sites for LCW over time.
• Support the enactment of LCW health and safety management across sites and with staff.
• Support with the drafting of responses to complaints and incidents.

• Respond to stakeholder enquiries and ensure satisfactory resolution.
• Support service improvement initiatives and change management projects.
• Assist in investigating complaints, feedback, and patient safety incidents (PSIRF), ensuring timely action and shared learning.
• Act as an operational point of contact with partner organisations e.g Imperial for UTC and PCC delivery, the Whittington for UTC and PCC delivery etc.
• Support LCW in its work to understand and continually improve patient experience through gaining feedback and taking actions to address.

• Identify and mitigate risks, ensuring they are logged in LCWs quality management system.
• Ensure services are properly resourced and resilient, including supporting Business Impact Assessments.
• Ability to effectively work on and manage many priorities at one time.

• Exceptional communication skills.
• Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Understands the principle of confidentiality and can work accordingly to maintain confidentiality.
• Strong commitment to patient satisfaction.
• Calm under pressure, able to use initiative and make decisions.
• Demonstrable attention to detail and follow through.
• Able to problem solve.
• Organised with effective time management skills.

• Previous experience working within IUC/health care setting, or other customer services/patient facing environment.
• Experience of managing data collection and report writing.
• Experience of team supervision or line management, Exhibits behaviours in line with Organisation Values: Patient First, Drive Change, Together, Belonging, Community Focused, Commitment to role.
• Able to work unsocial hours.
• Flexibility to meet service/rota needs.
• Ability to travel to all sites on request and external meeting locations on request.

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of delivering high-quality primary and urgent care services to 4.2 million patients across London. Operating 24/7, 365 days a year, LCW is proud to be rated Good across all areas by the Care Quality Commission (CQC), reflecting our commitment to safe, effective, responsive, caring, and well-led patient‑centred care.