Product Development jobs in United States

About Anemoi Marine Technologies

We take groundbreaking science and real-world engineering and turn it into products that work operationally at sea. Our diverse and collaborative teams work side by side, and around the globe, driven by a passion for sustainability and a relentless pursuit of technical excellence.

We are seeking an experienced Service Manager to lead and oversee our after-sales support operations for marine equipment. This role is pivotal in ensuring the delivery of high-quality technical services, optimizing operational efficiency, and driving continuous improvement across service processes. The ideal candidate will possess strong leadership capabilities, technical expertise, and a proactive approach to managing customer relationships.

As the Service Manager, you will be responsible for coordinating with cross-functional departments, and upholding compliance with international maritime standards. You will play a key role in strengthening client satisfaction through prompt issue resolution, structured feedback and sustained technical support.

• Establish and continuously improve after-sales service systems for delivered equipment, including standardised processes, service protocols, and quality standards.
• Coordinate with domestic and international technical teams to address customer complaints, diagnose faults, and develop repair solutions, ensuring prompt response and resolution.
• Analyse key service metrics (e.g., response times, resolution rates, customer satisfaction scores) to identify trends and implement performance improvement initiatives.
• Oversee multiple after-sales projects simultaneously, including the development of contingency plans for critical failures to ensure rapid mobilization of resources.
• Track and evaluate failure types, frequency, and resolution timelines to detect and identify recurring issues and support product, process or service improvements.
• Assign and monitor service tasks to ensure 24-hour response compliance and quality control.

• Maintain long-term communication with key stakeholders such as shipowners, shipyards, and agents, ensuring ongoing technical support and identifying opportunities for repeat business.
• Organise customer training programs covering equipment operation, maintenance, and emergency handling procedures.
• Maintain accurate and up-to-date customer records; conduct satisfaction surveys and identify and address service gaps to improve workflows, spare parts readiness, and overall service experience.
• Structure and analyse customer feedback to extract lessons learned and integrate them into product development, service enhancements, and sales strategies to support continuous improvement and customer satisfaction.

Anemoi is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.