A cutting-edge e-commerce company based in London is looking for a Seller Experience Specialist to resolve complex seller issues and enhance communication. This full-time position has a hybrid work model, requiring collaboration with internal teams to improve seller experience. Key qualifications include 1+ years in customer-facing roles, familiarity with support tools, and a strong understanding of marketplace dynamics. This role offers a competitive salary in the range of £30K – £45K and an array of perks including equity options and generous leave policies.
Leistungen
29 days off plus UK bank holidays
Birthday off
Share options
3% pension contribution
MacBook and tech budget
Gym membership
Free Deliveroo for late work
Qualifikationen
1+ years in a support, operations, or similar customer-facing role.
Experience in a marketplace or tech startup is a plus.
Comfortable with tools like Zendesk, Intercom, or similar ticketing systems.
Act as a liaison between sellers and internal teams.
Clarify complex situations in simple language.
Take full responsibility for cases and outcomes.
Contribute to the knowledge base and suggest improvements.
Kenntnisse
Experience in support or operations
System fluent
Data informed
Marketplace savvy
Clear, confident communicator
Tools
Zendesk
Intercom
Amplitude
Metabase
Jobbeschreibung
A cutting-edge e-commerce company based in London is looking for a Seller Experience Specialist to resolve complex seller issues and enhance communication. This full-time position has a hybrid work model, requiring collaboration with internal teams to improve seller experience. Key qualifications include 1+ years in customer-facing roles, familiarity with support tools, and a strong understanding of marketplace dynamics. This role offers a competitive salary in the range of £30K – £45K and an array of perks including equity options and generous leave policies.
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