Jobs in Sheffield, United States

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

UK Remote | £32,200 - £40,750 + an additional £5004 per annum / £417 per month allowance for overnight working + Stock Options + Benefits

Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers.

We are looking for night owls with extensive people management experience to support our Overnight team, working 12.30am - 9am, as they complete a diverse range of fraud and finacial crime tasks. This role is key to ensuring that we keep our customers safe no matter the time of day.

Our Overnight team is most effective when they have a holistic understanding of the threats that we need to prevent, which means that all financial crime and fraud work is tackled as one Overnight team with multi-skilled individuals. The ideal candidate for the Overnight Anti-Money Laundering Team Manager role should be ready to display a robust blend of Financial Crime expertise and proven leadership ability.

Responsibilities:

• Managing the personal & professional development of approximately 11 Financial Crime Investigators
• Fostering an empathetic, high-performance culture in the team
• Providing technical coaching, feedback, and advice relating to financial crime tasks
• Handling first-level technical escalations from Financial Crime Investigators
• Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager
• Monitoring and maintaining service level adherence on the work completed by the team
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change
• Communicating and embedding change within the team
• Contributing to a strong control environment by minimising breaches and risk events
• Reviewing complaints attributed to the team and identifying opportunities for improvement
• Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions
• Chairing employee relations cases and making decisions consistent with Monzo’s values
• Effectively drive a high level of team-wide engagement despite atypical working hours

Requirements:

• You have recent experience conducting financial crime investigations in an operational setting with subject matter expertise
• You’re confident handling escalations and providing technical coaching and feedback relating to Financial Crime
• You hold, or are actively working towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification
• You have experience leading teams of people (this does not need to be in financial crime or fraud)
• You are a clear and inspiring communicator, with excellent written and verbal English
• You have an empathetic and supportive approach to leadership
• You are great at prioritising problems and assessing risk in an operations environment
• You have previous overnight work experience (this is a plus - make sure to consider if & how overnight working will complement your lifestyle)

What’s in it for you:

• £32,200 - £40,750 + an additional £5004 per annum / £417 per month allowance for overnight working + Stock Options + Benefits
• £1,000 learning budget each year to use on books, training courses and conferences
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.