Jobs in Glasgow, United States

Capita Pensions Solutions are looking for a Quality Adviser to work as part of a team, ensuring that a consistent, efficient and effective approach is taken to quality management across the business through the embedding of the Quality Management System and Integrated Management System. You will provide an added value internal quality audit function to promote adherence to relevant ISO/BS standards, AAF, Investors in People Framework, company policy/procedures and the Treating Customers Fairly initiative.

Quality Systems Adviser

• Assisting the Head of Quality to effectively arrange and facilitate internal and external audits, including monitoring the completion of audits against audit schedule and highlighting to the Quality Manager where extra resource/planning may be needed
• Planning and organising internal audits, writing reports, peer reviewing reports, in line with SLAs and as required by senior management, using risk based approach, reporting findings, areas of good practice and improvement opportunities
• Monitoring the close-out of corrective actions to ensure completion in a timely manner and the prevention of repeat observations/ non-conformities across the business
• Assisting the Head of Quality with implementation of new ISO/BS standards and revised versions of standards, when issued
• Reviewing the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve process and reduce potential complaints and business risk
• Monitoring and reporting on Quality data as required by the business

• Compliance and auditing experience are essential. However, if you have worked in the Pensions industry and understand the schemes we will also consider this and train and develop the compliance and auditing skills
• Experience of working in the FCA sector
• A working understanding of the ISO 9001 Quality Management Standard and its requirements
• A solid standard of English and written communication skills to produce coherent audit and review reports
• Aptitude for analysis to ensure effective audits including investigation of the root cause of any issues
• IT skills – Excel, PowerPoint and Word.

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

In this role, you would have the opportunity to add real value from the outset and support the success of the team. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

Choose “Apply now” to fill out our short application, so that we can learn more about you.

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

#LI remote

Home-Based - GBR United Kingdom

Full time

Permanent