Jobs bei IHG in Großbritannien

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

1. Kicking off truly memorable guest experiences with the warmest of welcomes
2. Acknowledging IHG Rewards Club members and returning guests in person or over the phone
3. Taking, managing, and receiving payments for guest bookings
4. Making the check-in and check-out process feel swift and seamless
5. Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
6. Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
2. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
3. Fluency in the local language - extra language skills would be great, but not essential
4. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Reliably Different - Welcome to voco Hotels, IHG’s new upscale brand. We call our Hotels voco – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai.