Jobs at IHG in United States

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Reading, United Kingdom

Other

Yes

e433a29d47ce

28

17.06.2025

01.08.2025

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Reading (RG7 5HT).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you will meet the Business Excellence Manager / Guest Service Manager.