Hotel Nightshift Team Member

Aimbridge; Harlow; On-site; GBP 22,000 - 25,000; Full time

Job summary

Aimbridge is seeking a Nightshift Team Member to oversee hotel security and operations during the night. This role includes ensuring guest comfort, preparing breakfast, and providing excellent customer service. Candidates need strong attention to detail and good communication skills for an inclusive team focused on hospitality excellence.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream – Stream up to 40% pay as it is earned

24/7 access to employee assistance programme

Staff meals on duty

Uncapped incentives to reward contributions

Career and lifestyle breaks

Free staff parking

Starting salary above national minimum wage

Qualifications

• Strong attention to detail.
• Good communication skills.
• Excellent customer service skills.
• Ability to work overnight shifts.

Responsibilities

• Ensure safety and security of hotel guests and staff at night.
• Prepare breakfast for 6 am and assist with guest queries.
• Conduct security checks and maintain cleanliness of the property.

Skills

Attention to detail

Communication

Customer service

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Staff meals on duty
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking
• Uncapped incentives to reward you for your contributions

A day in the life of…

As a Nightshift Team Member you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.