Information Technology jobs in United States

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 GartnerMagic Quadrantfor Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Associate Consultant. A proficiency in German would be preferable.

The Professional Services Associate Consultant will support the delivery of exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will assist in providing consulting services, gathering client requirements, and supporting the configuration and optimization of our software to achieve business goals. The ideal candidate will demonstrate technical aptitude, a willingness to learn, and strong communication skills while developing their expertise to drive positive customer outcomes.

Main Responsibilities

Technical & Consultative Development

• Learn our products and features, as well as systems, software development, and business processes
• Develop technical knowledge through training, mentoring, and hands-on experience
• Apply growing technical expertise to support client implementations and other professional services engagements
• Assist in identifying and resolving business or technical issues under guidance from Consultants and Solutions Architects
• Support the configuration and customization of solutions to meet client requirements

Client Engagement & Support

• Participate in client meetings and interactions with supervision from experienced team members
• Help gather and document client needs and requirements
• Develop skills in communicating technical concepts to non-technical stakeholders
• Support client adoption activities and implementation efforts
• Learn to represent the company professionally and demonstrate the value of our solutions

Project Assistance

• Support project activities from inception to completion
• Help track progress against timelines and deliverables
• Learn project management methodologies and apply them in daily work
• Assist in identifying potential risks that could impact project success
• Support client expectation management throughout the project lifecycle

Documentation & Knowledge Management

• Assist in preparing reports and presentations for internal and client stakeholders
• Document solutions and configurations under guidance from Consultants and Solutions Architects
• Help capture relevant information for knowledge base articles
• Maintain accurate and detailed records of project activities and decisions
• Contribute to the organization and accessibility of project documentation

Team Collaboration & Operational Adherence

• Adopt all processes, best practices, and operational elements to ensure consistency
• Work effectively with team members and cross-functional teams
• Participate actively in knowledge sharing sessions and team meetings
• Seek mentorship and guidance from experienced consultants
• Demonstrate a collaborative attitude and willingness to learn from others
• Support the Professional Services Consulting Manager and team in achieving objectives

Requirements

Experience

• 1-3 years of experience in technical or business consulting, customer-facing roles, or a related field
• Some experience with enterprise software or SaaS platforms preferred
• Demonstrated interest in technology and business solutions
• Experience working in collaborative team environments

Technical Skills

• Basic understanding of enterprise software solutions
• Aptitude for learning technical systems and processes
• Familiarity with common business applications and tools
• Interest in software configuration and customization
• Basic understanding of data concepts and business processes
• Familiarity with UX/UI design principles a plus

Consultative Skills

• Strong analytical thinking and problem-solving capabilities
• Ability to approach problems methodically and logically
• Capacity to learn how to translate business requirements into technical solutions
• Attention to detail and accuracy in work
• Willingness to ask questions and seek clarification

Project Support Skills

• Basic understanding of project management concepts
• Ability to manage multiple tasks and priorities
• Strong organizational skills and attention to detail
• Accountability for assigned responsibilities and deadlines
• Ability to follow established processes and methodologies

Communication & Client Interaction

• Good verbal and written communication abilities
• Developing presentation and documentation skills
• Ability to communicate clearly and professionally
• Eagerness to build client relationship skills
• Professional demeanor and customer service orientation

Additional Skills

• Curiosity and desire to understand business contexts and needs
• Adaptability and quick learning capabilities
• Strong work ethic and commitment to quality
• Team-oriented mindset and collaborative approach
• Self-motivation and proactive attitude

Education & Certifications

• Bachelor's degree required; degree in Computer Science, Information Technology, Business, or related field a plus
• Recent graduates or early career professionals welcome
• Relevant certifications a plus but not required

Travel Requirements

• Willingness to travel up to 20% (domestic and international) to support client engagements

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

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