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A dynamic financial organization in Milton Keynes is hiring a Customer Service Advisor to handle collections. This role involves engaging with customers to resolve outstanding balances through various channels. The ideal candidate will have experience in collections and a strong understanding of FCA regulations. This position offers a competitive salary, hybrid working options, and a supportive culture focused on career progression. Become part of a team dedicated to making a positive impact in customers' lives.
MUST HAVE FCA / Financial Services Experience
Location: Milton Keynes (Hybrid Working)
Salary: Competitive + Excellent Benefits
Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm)
An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes.
This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they are looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer.
The successful candidate will be responsible for engaging with customers across multiple channels phone, SMS, email, and chat to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track.
All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards.
This is more than just a collections role it s a chance to be part of a business that values people, embraces innovation, and is on an exciting journey of growth.
Apply now to be part of a team that s passionate about making a difference in people s lives.
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