Customer Success Manager

Thanx; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading loyalty and guest engagement platform is seeking a Customer Success Manager to manage key accounts and drive success using their tools. The ideal candidate has 4-5 years in software/B2B customer success, strong communication skills, and familiarity with platforms like Salesforce. This role offers the opportunity to work in a dynamic environment focused on maximizing customer value.

Qualifications

• 4-5 years of software/B2B customer success management experience.
• Understanding of startup environments and ability to adapt.
• Strong written and verbal communication skills.

Responsibilities

• Manage all aspects of the Customer Success cycle for key accounts.
• Analyze customer data to drive Return on Investment (ROI).
• Collaborate with teams to deliver quality outcomes.

Skills

Customer relationship management

Adaptability

Data analysis

Education

BA/BS degree

Tools

Salesforce

Notion

Front

Catalyst

Job description

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts.

Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network.

About You

You are a high energy, highly organized individual who is passionate about building strong relationships and driving success for restaurants. You are nimble and quick to adapt to changing priorities for your customers and thrive in a fast-paced environment.

Job Description

You will manage all aspects of the Customer Success cycle for key accounts from onboarding, to launch/implementation and strategic ongoing account management. As a core member of our Customer Success team, you will work directly with our largest Thanx customers to ensure they are successful and grow their business using Thanx tools.

Responsibilities

• Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals.
• Analyze customer data to make recommendations and drive ROI on Thanx.
• Become an expert on the Thanx platform to provide technical and business solutions.
• Collaborate with various teams to deliver quality outcomes to customers.

Requirements

• 4-5 years of software/B2B customer success management experience.
• An understanding of startup environments and willingness to adapt in a fast-paced environment.
• Strong written and verbal skills and enjoy speaking to a crowd.
• A BA/BS and a blended creative and analytical approach to problem-solving.
• Familiarity with software like Salesforce, Catalyst, Front and Notion.

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.