Tech-Savvy Customer Service Advisor (Part-Time)

EE Limited; South Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider seeks a Customer Service Technical Advisor in South Shields. In this role, you will assist customers with broadband-related queries, providing excellent support for both simple and complex issues. No specific experience is necessary, as training will be provided. The position offers flexible hours, a competitive starting salary of £13,379.73, and numerous benefits to support both your work-life balance and career development.

Benefits

Access to online GP

Paid carer's leave

Family Leave benefits

Discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare

Qualifications

• Naturally helpful and calm with a focus on customer satisfaction.
• Ability to build relationships and communicate effectively.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex technical issues.
• Manage customer appointments with flexibility.

Skills

Problem-solving

Communication

Customer relationship building

Job description

A leading telecommunications provider seeks a Customer Service Technical Advisor in South Shields. In this role, you will assist customers with broadband-related queries, providing excellent support for both simple and complex issues. No specific experience is necessary, as training will be provided. The position offers flexible hours, a competitive starting salary of £13,379.73, and numerous benefits to support both your work-life balance and career development.