Credit Control à United States

Hybrid

Full Time/Permanent

Closing Date: 26/12/2026

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

• Competitive salary and pension scheme
• Life Assurance
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Eye Care Vouchers
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a dedicated team of over 1,400 employees and 28,000 volunteers, all working towards a common goal of putting the power of first aid into everybody’s hands. St John Ambulance is England’s leading first aid charity, working at the heart of communities to save lives and strengthen health and wellbeing. We do this by teaching more people the skills and confidence to act in an emergency and by delivering expert first aid care when it matters most. Through our workplace and community training, youth programmes such as Badgers, Cadets and Young Responders, and public campaigns like Restart a Heart, we aim to reach over a million learners each year. Alongside this, our volunteers deliver care and support to tens of thousands of patients annually, at events, in communities, and during times of crisis, through event healthcare, urgent and emergency care, and community response services. Our first aid mission is powered by thousands of skilled volunteers, supported by a thriving social enterprise that provides best-in-class workplace training and trusted first aid products to businesses and consumers. Together, we are putting the power of first aid into everybody’s hands, every person, every place, every time.

This is a leadership role ensuring the effective operation of the Sales Ledger Function, through the operation of a strong control environment and effective credit control processes. Ensuring debt is collected on a timely basis and invoices are processed accurately and timely. This role is about setting the strategy for the function, delivering continual improvement and ensuring processes are fit for purpose and effective.

This role will provide leadership to the Sales Ledger team and ensure that St John people, and suppliers are fully supported and to deputise for the Head of Finance across both Sales and Purchase Ledger. This role is responsible for technical support and enquiry resolution, dealing with complex and escalated queries from St John people and customers, and in support of the sales and operational teams across St John.

• Educated to GCSE level or equivalent (Grade C/4) including Maths & English
• Minimum 5 years experience of running a large sales ledger function and operating a strong financial control environment
• Experience of working with large complex finance data sets, managing month and year end finance processes
• Proven experience in using finance software, for example SUN, MS Dynamics, Oracle
• Desirable: CIMA, AAT qualified or equivalent experience, demonstrated experience of running a large sales ledger function and the operation of a strong financial control environment, experience of working with large complex finance data sets, managing month and year end finance processes and proven experience in using finance software

• Lead the Sales Ledger Function, keeping the Head of Finance informed and updated as required.
• Set and deliver the strategy for the Sales Ledger Function including team structure, ways of working and system development.
• Deputise for the Head of Finance across the whole Finance Operations Function as required eg covering Purchase Ledger as well as Sales Ledger. Set the standard across the wider function around leading a strong control environment, fostering an approach of continual improvement and building effective relationships externally and internally.
• Ensure accurate and timely processing of customer invoices, ensuring appropriate controls are in place to protect the integrity of the volume and range of financial transactions overseen.
• Ensure cash is collected promptly through effective and efficient credit control processes; identifying and resolving any discrepancies in a timely manner.
• Lead a culture of continual improvement, identifying issues across both invoicing and credit control and addressing the root cause of the issue through process improvements, working cross functionally to deliver.
• Establish and maintain strong working relationships with customers and key internal and external stakeholders, regularly liaising with them to ensure effective ways of working and process adherance. Be the stakeholder’s main point of contact, and resolve queries.
• Please see the job description for more detail (this can be viewed on our website or once you click apply).

Find out more about us, including our Ask Me campaign, at www.sja.org.uk

If you are a current St John Ambulance employee, please apply here: click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.