Assistant Customer Service jobs in United States

Clarity is a B-Corp Certified global digital marketing and communications agency. We empower visionary technology companies to change the world for the better by bringing clarity through ideas, influence, and impact.

We’re technology experts and specialists in corporate communications, reputation management, digital marketing, digital experience, and public affairs. With a footprint across EMEA, North America and APAC, we run international campaigns that deliver global influence with a local perspective.

We are looking for a superstar Junior Account Executive or Account Executive to join our communications and PR team in our London office. Interested? Read on to find out more information about the role and the fantastic benefits available to take advantage of here at Clarity!

Junior Account Executives and Account Executives are the backbone of our account teams, the organisational and executional powerhouse behind the success of every account. You’ll be ambitious and eager to learn across the communications spectrum. A keen interest in technology and all its intersections is essential. You don’t have to have a degree, just bucket loads of enthusiasm for us, for learning and our industry.

You will carry out most of the day-to-day account support, execution and administration while providing exciting insights and input into campaign development and delivery, building your media relations expertise alongside content creation and delivery. You are a capable, confident, and driven self-starter with the ability to multitask and prioritise. You enjoy speaking and presenting to both colleagues and clients.

• Passion for Tech and HealthTech
• Experience in a PR, PA or a communications role
• Excellent organisational skills and attention to detail
• An enthusiastic and reliable member of the team
• A confident team player
• Knowledge of the media landscape
• Great communicator
• Ability to draft engaging content

We provide the fun and fast paced environment of a global agency. We take risks, learn, adapt and deliver, giving you full scope to achieve your unique potential in a supportive and exciting environment.

At Clarity, we know that a happy and healthy team is a productive team. That's why we offer benefits like:

• Private Medical Insurance: Get the care you need when you need it.
• Enhanced Family Leave: Welcoming a new child is a special time that deserves special attention.
• Clarity Cares Time: Appointments and emergencies don't have to eat into your PTO.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
• Wellness Fund: Invest in your health and happiness.
• Cycle to Work Scheme: Support for a healthier commute.

We believe in giving back to the community, so we offer:

• Volunteer Time Off: Giving back is good for the soul.
• Clarity Compass: Internal employee committee helping ensure we’re walking our talk, especially on issues close to our heart - DEI, Environmental Impact, Employee Wellbeing and Community Engagement

Everyone needs time to relax and recharge, which is why we offer:

• Unlimited Holiday: Because who doesn't love time off?
• Sabbatical Program: Even more time off after five years!
• Summer Fridays and Winter Break: Enjoying life is important.
• Flexible Working Program: Life happens, and we can help you adapt.

Clarity is committed to promoting equality of opportunity for all staff and for our Clients. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff or clients based on age, disability, neurodiversity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We recognise the importance of supporting diverse needs during the recruitment process. Therefore, we strongly encourage applicants to request any reasonable adjustments they may need to fully participate in the recruitment process. Please feel free to contact us directly to discuss your specific requirements in confidence.

Due to the high volume of applications we receive, it is not possible to respond directly to all applicants, only to those whose candidacy is being pursued. Additionally, the length of the recruitment process varies based on vacancy needs, typically taking approximately 3-4 weeks. We appreciate your patience and understanding during this time.