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The New Year is a time for ambition, setting new goals, and making powerful life changes. If you’re a Customer Service Superstar ready to transform your professional path, Victorian Plumbing in Leyland is inviting you to be part of our award-winning team's next chapter.

We’re not just filling roles; we’re investing in the individuals who will define our success in 2026 and beyond. This is your chance to ditch the old job routine and dive into a career that offers genuine progression, premium benefits, and a culture that champions your success.

Joining us on Monday 05.01.2026 means starting the year with a powerful boost. We offer much more than just a job; we offer a career upgrade:

• Accelerated Earning: Receive a competitive salary of £26,502.36 (£12.70 p/h) plus a robust Monthly Bonus Scheme to maximise your earning potential from day one.
• Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation is designed with your time in mind, including only one late shift week and one full weekend out of five. Plan your 2026 with confidence!
• Generous Leave: Enjoy annual leave that grows with your service.

• Clear Progression Pathways: We are committed to developing talent internally. We offer structured training and clear routes for progression, helping you turn ambition into your next role.
• Premium Wellness Package: Your health matters. Benefit from Free On-Site Gym Access, Healthcare Cash Plans, and a robust Employee Assistance Programme.
• Daily Comforts: Enjoy free tea & coffee, subsidised fresh food options, and exclusive high street discounts—perfect for making your paycheck go further.

You will be the vital link between our products and our customers, ensuring every interaction is as seamless as a perfectly fitted bathroom. You'll make a tangible difference by:

• Engaging and Elevating: Connecting with customers via phone, email, and live chat, delivering solutions that earn 5-star reviews.
• Expert Consulting: Becoming a product specialist, guiding customers to their perfect bathroom fit, from state-of-the-art shower systems to elegant roll‑top tubs.
• Achieving Goals: Consistently meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), running smoother than a thermostatic mixer valve.
• Team Collaboration: Sharing insights and best practices to constantly improve our service efficiency and team performance.

We’re seeking motivated individuals with a strong foundation in customer service or contact centres (But not a 100% requirement for this role). You must be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem‑solving and a desire to create satisfying customer journeys.

• Location: Leyland, Lancashire
• Salary: £26,502.36 (£12.70 per hour)
• Start Date: Monday 05.01.2026
• Hours: 40 per week.
• Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts.

At VictorianPlumbing.co.uk, we are dedicated to creating a fair, enriching, and inclusive workplace where everyone is respected and celebrated. We are an equal opportunity employer. As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments, please let us know.

Please note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently.

READY TO MAKE 2026 YOUR BEST CAREER YEAR YET?

APPLY NOW and let's start the New Year with a powerful flow!